WIGGLE Price Match is rubbish

Semantik

Have not used Wiggle for a while as their prices are rarely the cheapest but thought I would ask them to price match Winstanleys bikes on a pair of Hope Wheels. Meant they needed to take another £50 off their advertised price. Preferred to shop with them as I thought I could depend on some solid customer service having shopped there far more times than @ Winstanleys.

Wiggle finally emailed today FIVE days later to say :

<< Unfortunately, we cannot price match on this occasion as the products are not identical. We sell the wheels as a set but the competitor only sells them individually. The competitor needs to sell the product as a set as well to be considered for the price match request.>>

Disappointing response. Not the Wiggle customer service I have been used to in the past. Seems they are now happy to W(r)iggle out of Price match using a pathetic excuse when we all know it IS the same product. If anything, they should have been cheaper than Winstanleys selling them as a wheelset and not singly.

Too late anyway Wiggle I got them from Winstanleys 4 days ago with even further discount, making them over £60 cheaper. And their service was excellent.

Stand by for the angry replies from some weirdly loyal posters along the lines of ' What do you expect? What is your problem? Wiggle are fantastic. They sent me my order and it came on time in a nice box with some sweets in it.'.

cooldad

I blame Wiggle.
Obviously.

Semantik

Totally.

stubs

Shops come and go a few years back Wiggle were really good on price/service and giving your money to Winstanleys was like playing a fruit machine you knew the odds were against you.

Nowadays Wiggle seem to have a "We will match the worst customer service you can find and care 5% less about your problem but heres a 10p bag of sweets" policy and Winstanleys are pretty damn good. :?

Angus Young

Really? You were actually moved to take to your keyboard over this? May I suggest you take up a hobby or perhaps join a club where you can get out more and meet people.

No, forgive me, I jest. This is clearly outrageous!

Briggo

http://tinyurl.com/pyuext7

rockmonkeysc

Briggo wrote:

http://tinyurl.com/pyuext7

Its a f*****g outrage but there's no need for Justin Timberlake.

stubs

RockmonkeySC wrote:

Briggo wrote:

http://tinyurl.com/pyuext7

Its a f*****g outrage but there's no need for Justin Timberlake.

To be fair he could have gone nuclear and dropped a Bieber

supersonic

Why not just buy them from Winstanleys?

rockmonkeysc

stubs wrote:

RockmonkeySC wrote:

Briggo wrote:

http://tinyurl.com/pyuext7

Its a f*****g outrage but there's no need for Justin Timberlake.

To be fair he could have gone nuclear and dropped a Bieber

I wish someone would drop Bieber or drop something heavy on Bieber, either is good.

benpinnick

Just buy from Wistanleys. Good as any other shop or there. Problem solved.

mike hunts alpine

Bought quite a lot from winstanleys and had no issues and fast postage.

CitizenLee

I thought only roadies bought from Wiggle?

CRC or Merlin are always my first choice, or Bike-Discount.de and PureBike.fr if I'm in less of a rush or feeling cheap.

I used to order a lot of BMX stuff from Winstanleys and they're not always the fastest but still a decent store.