LEISUREWHEELS BIKE STORE
Warehog
Posts: 2
Just a heads up to anybody looking to purchase a bike online!
In my opinion DO NOT touch this store with a barge pole!
I purchased a Lapierre today online from them. The payment was taken & delivery address confirmed - I even received a confirmation of order. What followed was an email to say "sorry we can't fulfil your order, we don't have the bike available. We can offer you a better spec bike for £400 more"
No thanks I'll have the one I've paid for!
Well you can't, we'll refund you. It's just tough,we can't be expected to keep a track of what's available.
Well Leisurewheels in Hemel Hempstead - yes you can & you should. Everyone else manages & if you can't fulfil an order then you don't take payment for it. Simple.
Having checked other reviews this has happened before & the same un-helpful response from staff/directors!
Deceitful & bordering un-lawful in my opinion and trading standards informed.
In my opinion DO NOT touch this store with a barge pole!
I purchased a Lapierre today online from them. The payment was taken & delivery address confirmed - I even received a confirmation of order. What followed was an email to say "sorry we can't fulfil your order, we don't have the bike available. We can offer you a better spec bike for £400 more"
No thanks I'll have the one I've paid for!
Well you can't, we'll refund you. It's just tough,we can't be expected to keep a track of what's available.
Well Leisurewheels in Hemel Hempstead - yes you can & you should. Everyone else manages & if you can't fulfil an order then you don't take payment for it. Simple.
Having checked other reviews this has happened before & the same un-helpful response from staff/directors!
Deceitful & bordering un-lawful in my opinion and trading standards informed.
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And I bet you never post again, shit happens, get over it.Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0
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So you ordered something and they had the gall(!!!) to contact you within hours(!) of your purchase telling you it was no longer in stock and giving you a full refund(!)? Had they even taken money or just reserved it to check you actually had it? Time to take up knitting if you think that's bad.0
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Warehog wrote:Just a heads up to anybody looking to purchase a bike online!
In my opinion DO NOT touch this store with a barge pole!
I purchased a Lapierre today online from them. The payment was taken & delivery address confirmed - I even received a confirmation of order. What followed was an email to say "sorry we can't fulfil your order, we don't have the bike available. We can offer you a better spec bike for £400 more"
No thanks I'll have the one I've paid for!
Well you can't, we'll refund you. It's just tough,we can't be expected to keep a track of what's available.
Well Leisurewheels in Hemel Hempstead - yes you can & you should. Everyone else manages & if you can't fulfil an order then you don't take payment for it. Simple.
Having checked other reviews this has happened before & the same un-helpful response from staff/directors!
Deceitful & bordering un-lawful in my opinion and trading standards informed.
Seriously? Get a life.All the gear, no idea and loving the smell of jealousy in the morning.
Kona Process 134 viewtopic.php?f=10017&t=129946070 -
^^ this
They made a mistake, loads of bikes aren't actually available. They dealt with it quickly and offered you an alternative. Sounds like they dodged a bullet.0 -
This happened to me when I ordered my 2013 Nukeproof Mega. They didn't have any left in stock so they gave me the 2014 model for the same price Good old Singletrack Bikes.__________________
"I keep getting eureaka moments ... followed very quickly by embarrassment when someone points out I'm a plank"
Scott Genius MC 30 RIP
Nukeproof Mega AM 275 Comp
Cube LTD Rigid Commuter
Ribble 7005 Sportive0