Ultegra 6700 right shifter not working

jgarpotter

Hi all,

I sold my Ultegra groupset on ebay and it was fine when I last used it a month ago, however, the person I sold it (he received it a week ago) has just sent me this message:

"It appears to be stuck in the highest cable tension (top of rear cassette) and when you flick the small lever to set it to the least cable tension it clicks but nothing happens"

Is this repairable at all? I don't have any pictures of the shifter, but I can get them if necessary.

Cheers

Josh

styxd

Maybe he broke it? Maybe he hasnt set it up correctly?

ic.

Did you leave the cables in or has he put them in? Could be a routing issue. Can't see it "breaking" without accident or incident of some kind

6700 cable routing can be a bit fiddly

jgarpotter

IC. wrote:

Did you leave the cables in or has he put them in? Could be a routing issue. Can't see it "breaking" without accident or incident of some kind

6700 cable routing can be a bit fiddly

I took out the cables when I sent them and I was still shifting correctly when I sent them. I doubt I can claim off postage insurance (I did send it special), and eBay will most likely rule in their favour, although he is trying to claim £80 for the shifter, despite the fact you can get them for £50 off ebay...

Supposedly he's taken it to an LBS and this is what they said: "just been to my local bike shop this morning and it's buggered, they can't do anything with it and said one of the small release arms inside the shifter must be damaged but it's not reall a strip down item."

I presume there is nothing I can really do here?

styxd

Perhaps they already had a broken right hand shifter and bought yours as a replacement, with the intention of claiming the one you sent is broken.

ic.

2 options then really.

1. Go to the Resolution Centre and argue they were in good working order when sent and he must have damaged it feeding the cable incorrectly or similar

2. Have him send them back and refund his money. You can then look as it yourself and see if it really is in the same condition as when it left you and is actually the same shifter

If he's claiming £80 for an item he can buy for £50 he's sounding a bit dodgy. Have you checked his eBay feedback?

Personally, I'd be going for option 1 and standing my ground.

jgarpotter

IC. wrote:

2 options then really.

1. Go to the Resolution Centre and argue they were in good working order when sent and he must have damaged it feeding the cable incorrectly or similar

2. Have him send them back and refund his money. You can then look as it yourself and see if it really is in the same condition as when it left you and is actually the same shifter

If he's claiming £80 for an item he can buy for £50 he's sounding a bit dodgy. Have you checked his eBay feedback?

Personally, I'd be going for option 1 and standing my ground.

I'm going to go for option 1 but having had issues with Paypal in the past I've never won, either as a buyer or a seller (when I bought a dodgy item I ended up asking my bank to cancel the payment). He did post a link to an £80 shifter, but having gone on sold items they are seem to be about £50 including postage: http://www.ebay.co.uk/itm/Shimano-Ulteg ... 3f39241b09

He does have 100% feedback (51).

All I can do is hope ebay look at it in my favour.

EDIT: He also posted this:

"When you flick the small lever to set it to the least cable tension it clicks but nothing happens, this means that installing the gear shift cable is not possible as it can only be fitted with the shifter on lowest tension."

That could imply he hasn't tried to install the cable?

arlowood

Seems to be quite a confused picture overall
Firstly this comment he made

jgarpotter wrote:

"It appears to be stuck in the highest cable tension (top of rear cassette) and when you flick the small lever to set it to the least cable tension it clicks but nothing happens"

would imply that he had the shifter mounted with the cable connected to the rear mech to be able to state that "nothing happens" when the shifter is at the "top of the rear cassette"

Then he follows this with

jgarpotter wrote:

"When you flick the small lever to set it to the least cable tension it clicks but nothing happens, this means that installing the gear shift cable is not possible as it can only be fitted with the shifter on lowest tension."

which as you state suggests that he has not even had the shifter installed with the inner cable in place.

In these circumctances, I'm not sure what he is expecting to happen when he flicks the inner paddle. With no inner cable attached and no tension being applied from the spring on the rear mech then it's pretty clear that nothing will happen when the inner paddle is operated. You should be able to hear the clicks but you should reach a point where it will click no more and that is when the shifter is in the default lowest tension (highest gear/smallest sprocket) position.

I would ask him to send everything back and offer a refund. Otherwise you will be into a you said/he said debate that will be difficult to resolve.

rolf_f

arlowood wrote:

I would ask him to send everything back and offer a refund. Otherwise you will be into a you said/he said debate that will be difficult to resolve.

This. You sold him a complete groupset. He's either happy with the complete groupset or he's not happy with the complete groupset. He keeps it at the price he paid or you refund him. No arguments about the value of the components; you didn't sell the components separately. If he keeps it, then all well and good. If he returns it, you sell the components individually on Ebay for probably more than you sold the complete groupset!

jgarpotter

Just heard back from him today. He did try to thread the cable, but said it wouldn't "thread easily and on further inspection is stuck in the highest tension position". He's supposedly selling the bike at the weekend, and because of this he has apparently bought a shifter off ebay for £80 as it was a BIN and is demanding that I send him payment for £80, (which is a joke as the market value is under £50 delivered on eBay). Not entirely sure on what I can do here, looks like I will have to wait for PayPal to have a look but I fear they will side with him.

styxd

As him to return the groupset and you'll refund him

slowbike

jgarpotter wrote:

Just heard back from him today. He did try to thread the cable, but said it wouldn't "thread easily and on further inspection is stuck in the highest tension position". He's supposedly selling the bike at the weekend, and because of this he has apparently bought a shifter off ebay for £80 as it was a BIN and is demanding that I send him payment for £80, (which is a joke as the market value is under £50 delivered on eBay). Not entirely sure on what I can do here, looks like I will have to wait for PayPal to have a look but I fear they will side with him.

His selling the bike on is not your issue.

Via ebay offer him a full refund on return of the full groupset. If he won't return then he doesn't get a refund.

ebay will be able to see that you've offered a refund and that will weigh in your favour.

jgarpotter

styxd wrote:

As him to return the groupset and you'll refund him

Slowbike wrote:

jgarpotter wrote:

Just heard back from him today. He did try to thread the cable, but said it wouldn't "thread easily and on further inspection is stuck in the highest tension position". He's supposedly selling the bike at the weekend, and because of this he has apparently bought a shifter off ebay for £80 as it was a BIN and is demanding that I send him payment for £80, (which is a joke as the market value is under £50 delivered on eBay). Not entirely sure on what I can do here, looks like I will have to wait for PayPal to have a look but I fear they will side with him.

His selling the bike on is not your issue.

Via ebay offer him a full refund on return of the full groupset. If he won't return then he doesn't get a refund.

ebay will be able to see that you've offered a refund and that will weigh in your favour.

Just offered that to him, although he said in the message before he wouldn't send it back, so will be interesting to see what happens. He said he'll just wait though.

EDIT: He replied saying this "I'm sorry but I can't return it as the rest of it is fitted to the bike! Also the chain is cut and fitted so it's not possible!! Like I said the rest of the groupset is fine".

Just have to wait for a week for eBay/PayPal to have a look.

slowbike

If you're happy to do a partial refund then gather up a few links to sold RH shifters on ebay and send those to him along with your offer ...

jgarpotter

Slowbike wrote:

If you're happy to do a partial refund then gather up a few links to sold RH shifters on ebay and send those to him along with your offer ...

I tried that, but he said that because he bought one for £80 he demanded that much, although you can get them for under £50; so nothing I can do there.

slowbike

jgarpotter wrote:

Slowbike wrote:

If you're happy to do a partial refund then gather up a few links to sold RH shifters on ebay and send those to him along with your offer ...

I tried that, but he said that because he bought one for £80 he demanded that much, although you can get them for under £50; so nothing I can do there.

That's fine - so you have proof (on ebay I hope) that you've offered to give a full refund on receipt of the whole groupset back or £xx (50?) on receipt of the "broken" shifter.
He's refused both times - that's his -problem and not yours and will go in your favour if he raises an ebay/paypal claim.

jgarpotter

Slowbike wrote:

jgarpotter wrote:

Slowbike wrote:

If you're happy to do a partial refund then gather up a few links to sold RH shifters on ebay and send those to him along with your offer ...

I tried that, but he said that because he bought one for £80 he demanded that much, although you can get them for under £50; so nothing I can do there.

That's fine - so you have proof (on ebay I hope) that you've offered to give a full refund on receipt of the whole groupset back or £xx (50?) on receipt of the "broken" shifter.
He's refused both times - that's his -problem and not yours and will go in your favour if he raises an ebay/paypal claim.

Everything has been posted on ebay, I even linked two past auctions where they went for under £50 (with postage). He's already raised the claim and I've offered as much as I can.

Thanks for your help as well, I appreciate it!