Mavic RSYS Exalith Rim Scuffs

chewywahid
chewywahid Posts: 28
edited June 2015 in Road general
Hi,

I'll ridden the Mavic R-SYS for about 400-500 miles, but one of the days was the grim first day at the Tour of Wessex. After a good clean I noticed there were a few scratch marks, but also a large mark. Is there any recourse with regards to warranty because I wouldn't expect these types of marks with Mavics super tough coating [sic] or is it a case of tough s&*t? Opinions from owners would be welcome.

Cheers
Chewy


Comments

  • sungod
    sungod Posts: 17,382
    it'll be classed as wear and tear

    tough is relative, it's tougher than bare metal, but even diamond can be scratched

    exalith starts dark, eventually it'll be all shiny metal
    my bike - faster than god's and twice as shiny
  • Bar Shaker
    Bar Shaker Posts: 2,313
    The scratch will be from a stone stuck in your brake pad. Hardly Mavic's fault. A black marker pen will cover it.

    Are you sure that your pads aren't half on the rim and half on the tyre? You look to be wearing your tyres away!!
    Boardman Elite SLR 9.2S
    Boardman FS Pro
  • ugo.santalucia
    ugo.santalucia Posts: 28,317
    I hope you are aware that friction causes wear. There is no friction without wear, it's a fact of life, like seasons, weather and boy bands. If that's not acceptable for you you can either stop braking or replace rim brakes with a different option: disc, drum or coaster brakes are the alternatives currently available...
    left the forum March 2023
  • chewywahid
    chewywahid Posts: 28
    sungod wrote:
    it'll be classed as wear and tear

    tough is relative, it's tougher than bare metal, but even diamond can be scratched

    exalith starts dark, eventually it'll be all shiny metal
    OK, fair enough, but I wasn't expecting such obvious wear so quickly. It was pretty poor conditions in which I wouldn't normally ride with these rims, but I drove down to the event. OH well and thanks for your reply.
  • chewywahid
    chewywahid Posts: 28
    Bar Shaker wrote:
    The scratch will be from a stone stuck in your brake pad. Hardly Mavic's fault. A black marker pen will cover it.

    Are you sure that your pads aren't half on the rim and half on the tyre? You look to be wearing your tyres away!!
    Black marker it is then! :)

    The pads are spot on - the tyres still have a bit of mud on them and they are new tyres to boot. Cheers
  • ugo.santalucia
    ugo.santalucia Posts: 28,317
    You can apply black marker, but you will have to reapply it every time you ride the bike, if not every time you hit the brakes. On balance I wouldn't bother... there is even a remote chance this invalidates your warranty... manufacturers are arsxs and if they spot the opportunity to turn down a warranty claim, no doubt they will, even if the problem is a broken spoke (clearly caused by the marker on the rim that didn't allow for a correct braking action, resulting in vibrations and spoke fatigue... :shock: )

    People here have been turned down a warranty claim for having used the bike on a turbo trainer, go figure
    left the forum March 2023
  • Bar Shaker
    Bar Shaker Posts: 2,313
    Very true, Ugo.

    Live with the scratches Chewy.
    Boardman Elite SLR 9.2S
    Boardman FS Pro
  • sloppyschleckonds
    sloppyschleckonds Posts: 8,019
    The only time i've seen those scratches on exalith rims is when the wrong pads have been used. May be worth getting Mavic to replace under warranty otherwise. I've had 2 sets, both done high mileage and still look mint,
    I'm sorry you don't believe in miracles
  • sungod
    sungod Posts: 17,382
    SloppySchleckonds wrote:
    The only time i've seen those scratches on exalith rims is when the wrong pads have been used. May be worth getting Mavic to replace under warranty otherwise. I've had 2 sets, both done high mileage and still look mint,

    fwiw i've got some (the first generation), only ever used exalith pads, the rims eventually wear and pick up scratches

    i'm sure it depends on conditions, i certainly had a lot of crappy wet rides on them with plenty of hard braking, but they still stop just fine, i'm not fussed about the cosmetics
    my bike - faster than god's and twice as shiny
  • chewywahid
    chewywahid Posts: 28
    SloppySchleckonds wrote:
    The only time i've seen those scratches on exalith rims is when the wrong pads have been used. May be worth getting Mavic to replace under warranty otherwise. I've had 2 sets, both done high mileage and still look mint,
    It has the correct pads and I have read elsewhere on this forum that the coating still remains after 2 years of use. I also have a second pair Cosmic SLRs too for those aero conditions. :)

    I might send Mavic an email. The issue seems to be with the rear wheel.

    Cheers
    Chewy
  • chewywahid
    chewywahid Posts: 28
    sungod wrote:
    SloppySchleckonds wrote:
    The only time i've seen those scratches on exalith rims is when the wrong pads have been used. May be worth getting Mavic to replace under warranty otherwise. I've had 2 sets, both done high mileage and still look mint,

    fwiw i've got some (the first generation), only ever used exalith pads, the rims eventually wear and pick up scratches

    i'm sure it depends on conditions, i certainly had a lot of crappy wet rides on them with plenty of hard braking, but they still stop just fine, i'm not fussed about the cosmetics
    My mate has a pair of CC SLRs which are 2 years old and they certainly don't have the marks that I have. But may be I'm unlucky or not and hence the reason why I posted on here to garner experiences from owners.

    Cheers
    Chewy
  • chewywahid
    chewywahid Posts: 28
    Bar Shaker wrote:
    Live with the scratches Chewy.
    I would normally, but when owners state that their wheels are still mint after 2 years of high mileage I have to ask the question. OK, may be I'm being an@l, but I still think it's a legitimate query.

    Cheers
    Chewy
  • ugo.santalucia
    ugo.santalucia Posts: 28,317
    It is a legitimate question and I know of people who had their rims replaced after one year for that very reason. it was completely OTT but the wheels were bought at full RRP in a shop with excellent customer service for regular customers. If you bought them online, you might be less lucky as at the end of the day it's wear and tear. Worth trying that route, especially if you have a shop to back you up.

    Pointless to deal with Mavic, any warranty claim goes via the retailer
    left the forum March 2023
  • chewywahid
    chewywahid Posts: 28
    ugo.santalucia wrote:
    It is a legitimate question and I know of people who had their rims replaced after one year for that very reason. it was completely OTT but the wheels were bought at full RRP in a shop with excellent customer service for regular customers. If you bought them online, you might be less lucky as at the end of the day it's wear and tear. Worth trying that route, especially if you have a shop to back you up.

    Pointless to deal with Mavic, any warranty claim goes via the retailer
    The wheels came with a Canyon delivered in April so I've emailed them too. Let's see what happens and thanks.
  • dennisn
    dennisn Posts: 10,601
    Bar Shaker wrote:
    Live with the scratches Chewy.

    +1 .....I think you're way over reacting. If you don't want or can't tolerate scratches, dings, nicks, marks, then hang the bike on a wall and, especially, don't ride it.
  • chewywahid
    chewywahid Posts: 28
    Mavic, via Canyon UK, have replaced the rim and re-built the wheel. It's was certainly worth contacting Canyon wasn't it? :)
  • Tjgoodhew
    Tjgoodhew Posts: 628
    Iv just posted but then found this thread.

    I have exactly the same issue with mine but after 2000 miles. Large sections on the rear rim seem to have worn off (6/7 cm) in one place and a smaller section in another.

    Bike was from canyon and is just over a year old.

    OP - did you simply ring Canyon UK and go from there ?
    Cannondale Caad8
    Canyon Aeroad 8.0

    http://www.strava.com/athletes/goodhewt

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