Warranty Issue or nay?

buddy_club

Okay, basically my front middle chainring is worn and needs replacing as the new chain is skipping about wildly on it (the cassette was new as well). Unfortunately the middle ring wont fit over the spider to remove it so i have to take the crank off, but when coming to take the crank of using the crank puller tool (octalink btw), the tool will not screw all the way in and therefore when turning the rod that pushes the cranks away it is starting to strip the threads, i took it into my LBS where they had a slightly different tool and there verdict was this - Whenever it had originally been assembled in the factory, the crank had been put onto the bike and overtightened, meaning it is now impossible to remove the crank arms - ive had the bike since august and i was wondering if i took it to halfords would i be deserving of a replacement crankset (or if its truly buggered a new frame with a new crankset.....)?
Im going to post this in MTB General as well but just looking for advice on the actual removal of the crank.

The Rookie

Almost impossible to do Octalink up too tight....either the threads in the crank where damaged (they aren't used during fitting) or you damaged them and now there isn't enough left, I'd take it to Halfords and see what they say.

buddy_club

The Rookie wrote:

Almost impossible to do Octalink up too tight....either the threads in the crank where damaged (they aren't used during fitting) or you damaged them and now there isn't enough left, I'd take it to Halfords and see what they say.

Cheers, just have to see whats happening, i didn't actually cause damage to it, just the LBS was worried about starting to strip the threads - i have just been wondering why the tool wouldnt have fitted.

nicklouse

buddy_club wrote:

Im going to post this in MTB General as well but just looking for advice on the actual removal of the crank.

Read the rules.

nicklouse

buddy_club wrote:

Okay, basically my front middle chainring is worn and needs replacing as the new chain is skipping about wildly on it (the cassette was new as well). Unfortunately the middle ring wont fit over the spider to remove it so i have to take the crank off, but when coming to take the crank of using the crank puller tool (octalink btw), the tool will not screw all the way in and therefore when turning the rod that pushes the cranks away it is starting to strip the threads, i took it into my LBS where they had a slightly different tool and there verdict was this - Whenever it had originally been assembled in the factory, the crank had been put onto the bike and overtightened, meaning it is now impossible to remove the crank arms - ive had the bike since august and i was wondering if i took it to halfords would i be deserving of a replacement crankset (or if its truly buggered a new frame with a new crankset.....)?
Im going to post this in MTB General as well but just looking for advice on the actual removal of the crank.

Sorry it sounds like you have damaged the crank.

They are never ever tightened to tight to remove.

They are usually impossible to remove after someone has used poor tools or incorrect tools and caused damage.

So to answer your question

Nay.

buddy_club

Darn - sorry nicklouise, halfords have said that they're on a try and sort it and contact me on Thursday if not but I was thinking nay as well .

The Rookie

buddy_club wrote:

the tool will not screw all the way in and therefore when turning the rod that pushes the cranks away it is starting to strip the threads,

Here is the clue, you must screw it all the way in to get the engagement you need, if you can't then fix that before you strip the thread in the crank, frequently you'll get mud and other debris in there you need to clean out.