Garmin Edge 800 Repairers

Wirral_paul
Wirral_paul Posts: 2,476
edited January 2015 in Workshop
Hi all

Has anyone used the services of one of the companies who advertise repairs to a Garmin GPS unit at all?? It appears that mine has got a faulty USB port as I cant connect to the computer at all - but it still charges ok. I've tried a new Garmin cable and also tried forcing it into Mass Storage mode to no avail.

Garmin themselves say it is most likely a faulty port but their "repair service" basically means an exchange unit is provided. Normally this would be fine but I have 950 miles of LEJOG data on the unit!! :(

So - any recommendations for somewhere that can repair my Edge 800 at all??

Cheers
Paul (off to order a new Edge 1000 head unit)

Comments

  • jibberjim
    jibberjim Posts: 2,810
    Dunno about the 800, but a lot of the garmins use a sort of compression fit of the USB connector to the board, take it apart and check that it's still solid. Also means if the connector is broken you can simply swap it into another 800. I suspect if everything else is working it's going to be one of those physical connector failures and opening it up should be pretty easy. There's videos of 800 battery changing they'll tell you how to take it apart.
    Jibbering Sports Stuff: http://jibbering.com/sports/
  • Wirral_paul
    Wirral_paul Posts: 2,476
    Hi Jim

    Just had a look at a Battery replacement video on Youtube and so will try and find a tiny allen key to open my unit up and have a good look at the connector etc. Not sure if any of my mates would want to dismantle their own 800 to try and extract the data from mine! ;)

    Cheers
    Paul
  • wongataa
    wongataa Posts: 1,001
    In the future set the unit to write the log files onto the SD Card. Then USB port issues don't result in lost data.
  • Wirral_paul
    Wirral_paul Posts: 2,476
    wongataa wrote:
    In the future set the unit to write the log files onto the SD Card. Then USB port issues don't result in lost data.

    I wish I'd read about the USB port issues that seem to be fairly common despite what Garmin say about the waterproofing of the cover before saving everything to the internal memory. The Edge 1000 transfers wirelessly via Bluetooth and so I wont have issues in the future - just want to get my LEJOG data off by having my own unit repaired. :(
  • How Far is too Far
    How Far is too Far Posts: 534
    This might be of use to you

    http://www.ebay.co.uk/itm/251530288732? ... 1423.l2649

    Easy enough to fit and you get to keep your data
  • Wirral_paul
    Wirral_paul Posts: 2,476
    How Far is too Far wrote:
    This might be of use to you

    http://www.ebay.co.uk/itm/251530288732? ... 1423.l2649

    Easy enough to fit and you get to keep your data

    Woohoo - excellent. Just bought it and looks ideal. Cheapest quote for repair I had elsewhere was £30

    Thanks HFITF :):)
  • redvee
    redvee Posts: 11,922
    Wirral_Paul wrote:
    will try and find a tiny allen key to open my unit up

    You'll stuggle, its a torx bit you'll need.
    I've added a signature to prove it is still possible.
  • StillGoing
    StillGoing Posts: 5,211
    Maybe not your issue but for anyone else that might; using a Mac to download/upload data from a Garmin, if the device isn't disconnected properly, the USB port isn't recognised the next time you try to connect. You have to switch the Mac off and on for it to all work again.
    I ride a bike. Doesn't make me green or a tree hugger. I drive a car too.
  • patrickf
    patrickf Posts: 536
    philthy3 wrote:
    Maybe not your issue but for anyone else that might; using a Mac to download/upload data from a Garmin, if the device isn't disconnected properly, the USB port isn't recognised the next time you try to connect. You have to switch the Mac off and on for it to all work again.
    News to me - I do eject the drives before disconnecting but on the odd occasion that I've forgotten I've had no problem.
  • Bar Shaker
    Bar Shaker Posts: 2,313
    Yep I use a Mac and rarely eject either of our 800s.

    My GF has broken the on off switch on hers so also looking for a repairer. Garmin haven't answered my repair request email. They used to be good at customer support.
    Boardman Elite SLR 9.2S
    Boardman FS Pro
  • Wirral_paul
    Wirral_paul Posts: 2,476
    redvee wrote:
    Wirral_Paul wrote:
    will try and find a tiny allen key to open my unit up

    You'll stuggle, its a torx bit you'll need.

    haha yeah thats true - a search says it is a T6 Torx bit so i ordered one on fleabay yesterday.

    For anyone else looking for a repair from Garmin - they dont "repair" as such but supply a replacement unit upon exchange. Flat rate cost is £74.40 posted.
  • Mrkell
    Mrkell Posts: 1
    Water ingression to usb connect on unit. Spray in some wd40, get cotton bud and try to clean any " crud" off then leave on a radiator for 1-2 hrs. Mine worked again after that.
  • The Mechanic
    The Mechanic Posts: 1,277
    Is there no way to copy the files from the internal memory to the SD card?
    I have only two things to say to that; Bo***cks
  • AntM
    AntM Posts: 10
    Have you tried doing a hard-reset? Worked for my 800 when it froze up. Admittedly not the same fault but what have you got to loose......

    http://www.youtube.com/watch?v=122CqY3Ydfg

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