Cracked Canyon Ultimate CF SLX
Looking for some opinions on a cracked drive-side seat stay.
I had cleaned the hub at the weekend as was having issues with it sticking – pedals rotated when I pushed the bike, and the chain stuck when I pedalled backwards. At this point the hub wasn’t stiff and I could cycle ok – just had issues when starting off from a standing start.
So I opened up the hub, cleaned it out, and it was smooth as butter for 3-4 days
Thursday morning I went to accelerate partaking in some SCR, and pretty much felt like I was dragging a ton weight. Pulled over, made sure my brake pads weren’t rubbing and my wheel wasn’t buckled. Seemed ok. Cycled a couple of miles then made arrangement
to get my hub serviced at the LBS. Presumed I hadn’t put in enough oil or grease.
Put my bike in the back of the 4*4, took it out, noticed them frame was cracked, then shouted some expletives. The crack is all the way round, so I don’t think it could have happened when we put it in the car.
Now, I’m wondering if the frame cracked on Thursday morning and that’s the reason I thought the hub had seized again, or if the frame cracked whilst loading it in and out of the back of the car.
I’m about to contact Canyon regarding a possibly warranty claim, but looking for some opinions before I do so.
Suppose my question is, when is the frame most likely to have cracked?
Pictures to come
I had cleaned the hub at the weekend as was having issues with it sticking – pedals rotated when I pushed the bike, and the chain stuck when I pedalled backwards. At this point the hub wasn’t stiff and I could cycle ok – just had issues when starting off from a standing start.
So I opened up the hub, cleaned it out, and it was smooth as butter for 3-4 days
Thursday morning I went to accelerate partaking in some SCR, and pretty much felt like I was dragging a ton weight. Pulled over, made sure my brake pads weren’t rubbing and my wheel wasn’t buckled. Seemed ok. Cycled a couple of miles then made arrangement
to get my hub serviced at the LBS. Presumed I hadn’t put in enough oil or grease.
Put my bike in the back of the 4*4, took it out, noticed them frame was cracked, then shouted some expletives. The crack is all the way round, so I don’t think it could have happened when we put it in the car.
Now, I’m wondering if the frame cracked on Thursday morning and that’s the reason I thought the hub had seized again, or if the frame cracked whilst loading it in and out of the back of the car.
I’m about to contact Canyon regarding a possibly warranty claim, but looking for some opinions before I do so.
Suppose my question is, when is the frame most likely to have cracked?
Pictures to come
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Comments
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Is it under warranty? So long as you've not given it a big knock, or crashed it, then one would expect to receive a warranty replacement...Red bikes are the fastest.0
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It is under warranty - purchased last summer0
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Just looking for someone to confirm that this kind of crack is unlikely to have occurred when loading the bike in the back of a people carrier.
Cheers0 -
Unless you mashed the frame in the tailgate, I think you would have noticed that you applied significant force/impact that would cause a frame to crack.Make mine an Italian, with Campagnolo on the side..0
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pauljink wrote:Just looking for someone to confirm that this kind of crack is unlikely to have occurred when loading the bike in the back of a people carrier.
Cheers
I've put a couple of bikes on the back of a car before, they've never done that. Obviously if you're putting it in the car and try to cut the frame in half with the tailgate, I guess it would look similar to the picture there0
