Rockshox warranty timescale
Goggs-san
Posts: 36
Looking for some input from anybody who's had dealings with warranty claims from rockshox. Sent my pike fork away to chain reaction and was told claims are usually handled within 2-3 weeks.
Could live with 2 weeks but 3 is going to be neat for me so may have to source another fork. Understand the whole postage thing will add time on . Am I dreaming that it could be one of those times when they tell you a timescale and it's tied up within a few days ?.
Could live with 2 weeks but 3 is going to be neat for me so may have to source another fork. Understand the whole postage thing will add time on . Am I dreaming that it could be one of those times when they tell you a timescale and it's tied up within a few days ?.
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Comments
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Two to three weeks sounds about right - they have to send them off to get fixed, so four postage times, plus repair time and bits of delay.I don't do smileys.
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Parktools0 -
Do they still go back to Fishers? It took them 6 weeks to change an o-ring in my Pikes a few years ago."Didn't hurt"0
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Thanks for the reply guys. Actually sent it away on the 23rd of April. But got a response on the 1st of May saying it would take 2-3 weeks. Thought it might be a generic email that everyone with a claim receives.
Squeeky bum time then or an expensive delay.0 -
