Another Wiggle Complaint

Grifteruk

Expecting a backlash on this one, but there we go.

I have been exchanging emails with Wiggle Customer service lately about a simple but massively annoying issue. Wiggle require a phone number for deliveries (which would be fine) but it seems that even on £0.00 delivery services, I get text messages from Royal Mail at stupid hours in the morning telling me they are planning to deliver the parcel. I know they are planning to deliver because Ive already been told this by other means and if I needed it urgently or by recorded means I would choose a delivery method which covered this. However getting another text message before a reasonable hour is a nonsense. I need to keep my phone on for work, so don't get the luxury of avoiding these messages.

Having raised this with Wiggle and asked if they can stop this, they have stated there is nothing they can do and I am stuck having these messages whether I want them or not. I am not convinced by this, but even if correct is in my opinion pretty poor customer service. Some will undoubtedly say this is a minor issue and to some extent it may be. However as it is minor it should be capable of being avoided. I don't know many of my clients who would be happy to receive messages at the early hours of the morning or that a major company is unable to address this with the company they employ to deliver parcels for them.

Ultimately it is up to Wiggle how they operate this service, but I wont be buying from them again. Rant over :evil:

alan_sherman

Switch your text tone to silent (leaving the phone one on)?

arran77

If it bothers you that much why not just alter your number by one digit when you give it to them

steve6690

You could sign up for a free sms to email account online and give them that number instead.

iron-clover

You could always have a 'non work' phone- for £10 you can probably get a cheap phone and £10 of credit, put that number down on your Wiggle profile and problem solved.

I get the messages as well, and also the switch to signed delivery is a little bugbear as the postman can't leave packages in the cupboard if I'm out but for the savings you get I consider it a non issue.

slowbike

A lot of companies are doing this - not just wiggle.

Answer - give them a non-working number or give them a number that isn't live over night - PAYG sims are cheap enough and an old phone isn't that much bother.

As for signed for deliveries - I have all my stuff delivered to work - deliveries only occur during office hours and there's always someone there to sign for it - great if your work allow you to do this!

Grifteruk

Understand a lot of the above but:

- I cant leave my phone on silent due to work issues;
- I don't see why I should have to pay for or keep another phone;
- A non working phone number defeats the purpose of the need for a number in the first place;

The issue is the bizarre notion that I need to be informed by text message at stupidly early hours of a delivery and why a massive company like either Royal Mail or Wiggle cannot have a simple process to avoid this. Given that ive spent thousands with them over the years you would think they would like to keep customers a bit happier and its often the little things that make the biggest difference.

Maybe I'll try and find the phone numbers of the Directors of Wiggle and ring them at silly hours to tell them I am placing an order - they will get the message then

Either that or I'll now buy from Merlin and others instead.

rafletcher

Grifteruk wrote:

Having raised this with Wiggle and asked if they can stop this, they have stated there is nothing they can do and I am stuck having these messages whether I want them or not. I am not convinced by this, but even if correct is in my opinion pretty poor customer service.

The texts have absolutely zilch to do with Wiggle, it's 100% down to RM. I get them from RM (seems a relatively recent "enhancement"), and from DPD. At least the DPD ones allow me to reply to alter delivery day and give a time window for delivery. Sadly the DPD ones never say who the parcel is from. I also get emails from amazon "we're going to deliver today", "we've delivered today" etc etc. Oddly I've never got one outside working hours, you must be unlucky.

simonj

My texts never come until post 7am, which I don't think is an unreasonable hour, especially as at that time the postman could equally knock on my door. What time are your texts?

passout

Annoying. I find mobile phones annoying more generally and so have stopped using one. Anyway just update you details but with a different number - your old mobile maybe or perhaps an ex-partner or bosses?

arran77

Grifteruk wrote:

- A non working phone number defeats the purpose of the need for a number in the first place;

For Wiggle, yes, but for you it serves the purpose of not getting the texts which seem to irritate you

chrisgal

To be honest I like the new notification system and I don't really see the issue with using a 'dead number' unless you live in the back of beyond where the postie/courier finds it difficult to locate.

markhewitt1978

With most modern phones you can set a different text alert tone for different callers. You set the RM one to silent.

norvernrob

simonj wrote:

My texts never come until post 7am, which I don't think is an unreasonable hour, especially as at that time the postman could equally knock on my door. What time are your texts?

I've never had one before that time either - I'm usually already at work, as I'm a postie

Customers in general (I say in general but this is the first time I've ever heard or read of anyone complaining) really like the new tracked service and notifications on the day of delivery - Tracked items have different delivery schedules (24hrs, 48hrs) so aren't guaranteed to turn up on a specific day unless you've paid the extra for that particular service.

Considering how many people aren't in when I deliver their parcels (a lot!), anything that improves on that and helps customers get their items first time is worthwhile.

wongataa

Grifteruk wrote:

Understand a lot of the above but:

- I cant leave my phone on silent due to work issues;

You don't need to put your phone on silent, just set the text notification to silent and leave calls as they are. Or set up a different alert noise for these specific messages and make that a silent noise.

Bozman

I've just read both of the Wiggle posts and wtf, have Wiggle actually done anything, it's just post after post about a box and a text, Christ.

sloppyschleckonds

Bozman wrote:

I've just read both of the Wiggle posts and wtf, have Wiggle actually done anything, it's just post after post about a box and a text, Christ.

2 minutes of your life you'll never get back

arran77

Bozman wrote:

I've just read both of the Wiggle posts and wtf, have Wiggle actually done anything, it's just post after post about a box and a text, Christ.

Yes but the text was very early in the morning don't you know

daniel_b

Bozman wrote:

I've just read both of the Wiggle posts and wtf, have Wiggle actually done anything, it's just post after post about a box and a text, Christ.

This one is the cherry on top though.
It's wiggles fault that the 3rd party national delivery service they use sends texts to someone who uses his phone for work.
More than one solution above too.

This brings to mind a review on Amazon of a rear cycle rack box, bit like a motorbike one, but very light.
The reviewer rated it as rubbish and dangerous because when only lightly loaded 'it' had broken his rear rack and collapsed it into the rear wheel.

Surely this is some high quality trolling?
If it is, I rate it 8/10

Jimbeam3678

DND feature on Iphones add work numbers to FAV then chuck phone on silent. Then your phone will still ring for work purposes

buckmulligan

Hahaha, I prefer reading these threads to the usual shite "New Bike Purchase, Narrowed It Down to 18. HELP NEEDED!!!11!1!!!!" or the dreaded "Handbuilts vs Factory Wheels - Which is better for climbing AND time trialling? HELP NEEDED!!!11!1!!!!".

Shoot me now.

Pedro77

Good customer experience here! Bought quite a few things from them and really good service.
Had to return a Lezyne Decadrive due to damage sustained after falling from bracket (my fault...) emailed them, got prompt email next day and within a few days organised return so it can be sent to Lezyne to repair. Fast email response and follow up... Not in the next 5 minutes following my email... But hey... I am reasonable, can wait up to 48h for a reply...

Regarding the OP issue, I think it's more of a personal issue. Work phone should be work phone, personal phone another... Onto really understand the fuss... If the OP needs to have work phone on 24/7 it means he can be contacted from work at anytime day or night... How does a simple reminding text from the courier upsets his life is a bit overkill... IMO. No intention to offend just find that a bit odd...

Pedro

MattC59

So let me get this straight......

You're p!ssing and whining at Wiggle, because the Royal Mail has sent you a text, and you can't be ars3d to change the number you've registered by one digit which will stop this from happening ?

You're right, I blame Wiggle.

Out of interest, us it your phone, or the company that you work for's phone ?
If it's your phone, switch it off and ask your employer for a phone if they want to contact you at home.
If it's the company that you work for's phone, why are you giving the number to Wiggle ?

I've changed my mind,.

redvee

I get the SMS and email notification from RM too and don't find it an issue. RM also send a SMS when the package has been delivered, if it's something small I can wait in my flat till I get the SMS then go and collect from downstairs while the kettle boils

sloppyschleckonds

redvee wrote:

I get the SMS and email notification from RM too and don't find it an issue. RM also send a SMS when the package has been delivered, if it's something small I can wait in my flat till I get the SMS then go and collect from downstairs while the kettle boils

I think most people recognise its a brilliant free service offered by Wiggle and the RM

arran77

SloppySchleckonds wrote:

redvee wrote:

I get the SMS and email notification from RM too and don't find it an issue. RM also send a SMS when the package has been delivered, if it's something small I can wait in my flat till I get the SMS then go and collect from downstairs while the kettle boils

I think most people recognise its a brilliant free service offered by Wiggle and the RM

Maybe the OP just wants us all to know he's important because he has to keep his work phone on at night :P

sloppyschleckonds

arran77 wrote:

SloppySchleckonds wrote:

redvee wrote:

I get the SMS and email notification from RM too and don't find it an issue. RM also send a SMS when the package has been delivered, if it's something small I can wait in my flat till I get the SMS then go and collect from downstairs while the kettle boils

I think most people recognise its a brilliant free service offered by Wiggle and the RM

Maybe the OP just wants us all to know he's important because he has to keep his work phone on at night :P

Was he on holiday at the time somewhere exotic? There is a thinly veiled message in there somewhere.

rickeverett

Why decent into petty arguments again?

The last Wiggle thread is Locked now FFS and I wanted to see what the OP's outcome was.

Colinthecop

Did Wiggle lock it...?

They always seem to be up to all sorts of mischief and wrongdoing.

arran77

Colinthecop wrote:

Did Wiggle lock it...?

They always seem to be up to all sorts of mischief and wrongdoing.

pinno

I'd post my views here except...