the mountain bike king

SNAKOOOS

Hello, so here is my problem, maybe it will be helpfull for someone else to prevent being screwed. I bought uncracked 36-40T MRP G2 SL changuide from this shop: http://www.themountainbikeking.com
And they sent me 32-36T with cracked lower guide. Now since this had to be done on purpose...
Their solution is for me to send it back to them at my expense which is around 15gbp ! And this way I would be punished for their mistake or trying to f*ck over somebody. They are not willing to take responsibility and take it back on their expense or send me at least partial refund of 15gbp. So thats my experience with this unserious shop.

cooldad

Awesome story.
I'm sure it was done on purpose.
DSRs apply. Or open a case with Paypal.

SNAKOOOS

Ofcourse I tried to talk to them. I was solving it trough paypal. Paypal isn't really helpful in these cases because they tell you that you are eligible for paying returt postage but that's unfair nonsesnse because the mistake isn't on my side I didn't change my mind about returning it that I don't like the color or something. They sent me wrong item and damaged and they are not willing to pay the returning costs nor send me partial refund. They just want me to send it back for full refund...at my expense. What is really not fair.


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cooldad

So argue with Paypal - DSR apply I would think.
But it also looks a bit grubby - did you buy it like that?

SNAKOOOS

Yes it was used. But this is not just used but damaged and wrong size.
Btw. what is DSR ?

quaited

DSR refers to "distance selling regulations"

Here is a useful link:

http://www.which.co.uk/consumer-rights/ ... egulations

Put short (from what I can tell) as the item is faulty and not as described then you are not liable for the return postage. The "Which" website should give you guidance on how to tackle them for a refund.

Good luck.

nicklouse

quaited wrote:

DSR refers to "distance selling regulations"

Here is a useful link:

http://www.which.co.uk/consumer-rights/ ... egulations

Put short (from what I can tell) as the item is faulty and not as described then you are not liable for the return postage. The "Which" website should give you guidance on how to tackle them for a refund.

Good luck.

Only applies if you are in the UK.

The OP may not be so.