Wiggle Price Promise

bockers

Has anyone had any experience of this, mine is not good. It took them three days to respond, by which time I had bought elsewhere. When they did respond they pointed out that one of the items was no longer available in Wiggle or the other shop, which clearly wasn't the issue when my price match was raised.

In general I won't bother again and will just have to forego my Haribo

3 days for a price match, seriously, I was expecting a response in under the hour!

ic.

Only had one experience which was positive. Ribble were ending a special offer the next day and I was skint as it was 2 days before payday, so I asked Wiggle to Price Match, which they did and gave me a voucher to use within 3 days. Only took a few hours too

I suspect they have busier periods

gabriel959

I've had a mixed bag, like you in one occasion they took 3 days to answer by which time it was too late to buy at that price from the other place.

Most times though they have been very good and sometimes they make mistakes, which means they give you even a bigger discount than the one they are meant to give

jordan_217

I have just this very moment done it. Submitted the request yesterday a'noon and received my voucher code by 10 this morning.

Saved £9 on some Shimano PTFE gear and brake cablesets. Price matched vs. Ribble.

roypsb

Just one experience for me, which was positive.

They price-matched a pair of Bont road shoes to the advertised price from leisurelake bikes. Tehy responded within 24hrs.

jordan_217

To be fair, from Wiggles Price Promise T&C's:

"We strive to respond to all price match requests within 1 business day, but it could take longer during periods of high volume"

sloppyschleckonds

I blame Wiggle

antfly

They turned mine down for a spurious reason, the real reason was there was a 40 quid difference. I got it from Ribble instead.

mroli

I'm not sure why it matters? If they BEAT the price, or you could pick it up from a physical shop then I would - but why not just go with the company that offers you the best price?

paulmon

Never used Wiggles price promise but the Evans price match it superb. I submitted a price match on a set of dura ace wheels (ironically against Wiggle) late one evening and I had the reply and online code within an hour.

P

antsmithmk

Only 1 positive experience here. They price matched planet x on a pair of Fizik road shoes with 48 hours. £60 instead of £250...

meanredspider

mroli wrote:

I'm not sure why it matters? If they BEAT the price, or you could pick it up from a physical shop then I would - but why not just go with the company that offers you the best price?

Well I try them because like most stores they deliver free to the Highlands. But Cycle Surgery, where I saw the good price, charge £15 (free for the rest of UK). But when I tried Wiggle they pointed out that the discount code wasn't available on CS's site but elsewhere so they wouldn't match - it took 3 days because I asked on a Friday.

littledove44

I phoned them and they just did the price match immediately over the phone. The guy on the other end clearly just went on the web and checked it.

I cannot be bothered to wait. I am an impulsive shopper. If i want something I go online and order it. I lose interest if I have to wait for a reply. If they hadn't done it straight away I would have ordered from someone else.

StillGoing

With Wiggle it depends which member of staff you get to respond. For me Wiggle have been excellent other than one recent episode when I was sent someone else's order and mine went elsewhere. The first member of staff that responded to my email was absolutely no help and a waste of space. His solution to the problem was problematic for me the customer and he failed to respond to my response. The second member of staff I got the following day couldn't have been more helpful and was a credit to Wiggle. Wrongly delivered goods gone and correct items delivered within 24 hrs.

Anonymous

How about just buy from the site/shop that is offering it cheaper in the first place.
If everyone used them as a price matching whore then they would go out of business and you lose an outlet selling cheaper than wiggle.

If you need to get a shop/site to price match something then it can only be because they are offering you something extra, and sometimes you might have to pay for that.

Shops only offer price matching because customers are sneaky and unfair, so don't moan at them if they sometimes act in the same way.
Its a bonus when it works but think you have to take it on the chin when it doesn't.

StillGoing

Carbonator wrote:

How about just buy from the site/shop that is offering it cheaper in the first place.
If everyone used them as a price matching whore then they would go out of business and you lose an outlet selling cheaper than wiggle.

If you need to get a shop/site to price match something then it can only be because they are offering you something extra, and sometimes you might have to pay for that.

Shops only offer price matching because customers are sneaky and unfair, so don't moan at them if they sometimes act in the same way.
Its a bonus when it works but think you have to take it on the chin when it doesn't.

Couldn't agree more. If Wiggle are so concerned about cornering the market, then they should ensure they sell the item cheaper anyway without customers doing their market research for them. They know what the item costs to them and what is a fair mark up for profit.

gabriel959

The reason I buy from Wiggle is their outstanding customer support when things go wrong. Ribble and others could learn a thing or two about how to deal with a problem.

drlodge

I'll search a few shops - Wiggle, CRC, Ribble, may be one or two others depending how expensive the item is and hence how much I might save. A quick google is enough to spot if someone is offering a good deal.
The more expensive it is, the more I search. I also look at Halfords due to the BC 10% discount plus I get another 8% off with my Corporate Mastercard (a work benefit).

k3vinjam3s

Personally i use halfords price match then get an extra 10% off from bc discount. Only problem their stock isn't as vast as some other outlets.

bianchimoon

spent thousands with wiggle, then the one time I wanted to use their price match was told their was a 5 day wait, haven't felt the need to go back to wiggle since.. not blaming them or anything.. just saying

drlodge

bianchimoon wrote:

spent thousands with wiggle, then the one time I wanted to use their price match was told their was a 5 day wait, haven't felt the need to go back to wiggle since.. not blaming them or anything.. just saying

What...you're NOT blaming wiggle? :P :shock:

bianchimoon

I want to, but I daren't, I have a long memory!!