Rejecting a cyclescheme bike

muttley_109
muttley_109 Posts: 177
edited February 2014 in Road general
Has anyone bought a bike using cyclescheme then returned it as not fit for purpose?

I picked up a brand new Giant TCX SLR2 in november which was purchased through cyclescheme. I was then advised by Giant not to ride the bike as the brakes had been recalled.
They finally replaced the brakes in January, but the replacement brakes don't appear to fit. The front calliper is touching the spokes of the front wheel, the spokes ping if you try riding it.

I cant see any way of adjusting the way the calliper is mounted so that it gives more clearance and can only assume that the redesigned unit is wider than the original and now doesn't fit the bike with the factory wheels.

My dealings with Giant haven't been great so far. They didn't offer any compensation for the fact I couldn't use my bike for the first few months. When they finally replaced the brakes the guy in the Giant Store seemed pretty annoyed that they had to carry out the work and said that the old brakes were fine and having them changed wont make any difference and now the bike is unrideable!

I'm going to contact them again and see what they propose to do but if the solution is satisfactory i'm thinking of telling them to keep it as it is not fit for purpose.
Now as the bike was purchased through cyclescheme they cant just refund me so how does it work? Anyone been in a similar situation before?

Thanks

Ben
Cannondale CAAD 10
Genesis Equilibrium Disc 10
Bird Zero TR

Comments

  • Are you able to post a picture of said front brake?
  • I would guess your employer would need to reject the bike from who they bought it from as they own it. Might be worth contacting the administrator of the scheme.
  • navrig2
    navrig2 Posts: 1,844
    Contact the Cycle Scheme.

    The bike shops do so much business through these schemes they cannot afford to get a bad name or blacklisted. The Giant Store will respond to them.

    I've just bought a bike on the cycle scheme and shopped around. Each time I asked if they did B2W they almost nbit my arm off. One even said they wouldn't be around if it weren't for the scheme.
  • I'll take some photos of it in the morning to show what I mean.
    I don't think speaking to my employer will help. It's the H.R dept that deal with it and I've been emailing them about a seperate issue since Jan 24th and have just been ignored!
    As the shop is an actual Giant store I have a feeling Giant don't rely too much on cyclescheme.
    Looks like my best bet is to ring cyclescheme and see what they say.
    Cannondale CAAD 10
    Genesis Equilibrium Disc 10
    Bird Zero TR
  • how did the shop even give you the bike back if the brakes now dont work.. and why did you take it away from the shop when they changed them.. i cant believe they gave you the bike back
    Specialized S Works SL2 . Campagnolo Record 11spd. rolling on Campag Zonda wheels

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  • The new calipers were fitted, they stopped the wheels and the wheels span freely without me on the bike. It was only after I had got the bike home and ridden it that the spokes started catching. I then looked a little closer and saw there was no clearance between the spoke and the calliper.
    Cannondale CAAD 10
    Genesis Equilibrium Disc 10
    Bird Zero TR
  • slowbike
    slowbike Posts: 8,498
    Don't understand how the calliper gets anywhere near the spokes. Or are these disk brakes?
  • Yeah they are disk brakes
    Cannondale CAAD 10
    Genesis Equilibrium Disc 10
    Bird Zero TR
  • Is it the caliper getting into the spokes, or the disc itself? That sounds like a simple alignment issue. Loosen the caliper bolts that mount to the forks so they are loose enough to wiggle the caliper around. Once you have them loose squeeze the front brake and hold it while you tighten the bolts back up.
  • Is it the caliper getting into the spokes, or the disc itself? That sounds like a simple alignment issue. Loosen the caliper bolts that mount to the forks so they are loose enough to wiggle the caliper around. Once you have them loose squeeze the front brake and hold it while you tighten the bolts back up.

    That doesn't work with cable discs. It'll rub to buggery with the static pad.

    You probably need to wind the static pad in a touch and then move the caliper away from the wheel slightly. Or if that's no good then bite the bullet and take it to a decent shop
  • I'll take some photos now to show what I mean. The calliper itself is dual piston so does not have a static pad.
    Cannondale CAAD 10
    Genesis Equilibrium Disc 10
    Bird Zero TR
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    Cannondale CAAD 10
    Genesis Equilibrium Disc 10
    Bird Zero TR
  • Wind the wheel side pad adjust out and readjust.

    Also that caliper is very on the piss (from the looks of the photos) personally I'd just set it up myself, ignore the giant dealership and enjoy it, it's going to be an awesome bike ones it's setup.

    I'd be more pissed about the poor quality of the facing on the post mount than their complete inability to set up a bike.

    It seems many of the brand specific stores are garbage in terms of skill, which isn't a surprise given how big bike brands treat independant bike shops
  • imposter2.0
    imposter2.0 Posts: 12,028
    Wind the wheel side pad adjust out and readjust.

    Also that caliper is very on the wee-wee (from the looks of the photos) personally I'd just set it up myself, ignore the giant dealership and enjoy it, it's going to be an awesome bike ones it's setup.

    Not sure how that would help, as it wouldn't change where the caliper lever arm sits in relation to the spokes - the caliper just looks too wide...
  • FFS, it'll work fine once it is set up correctly.

    1) the caliper isn't aligned to the rotor in the plane of the rotor, so the arm sticks out too far.

    2) if you wind the right pad in you can move the caliper away from the wheel
  • I don't know if i'm missing something here. As far as I can tell, the main body of the calliper is fixed in place. Any adjustments just move the pads within the body.
    Cannondale CAAD 10
    Genesis Equilibrium Disc 10
    Bird Zero TR
  • Where the bolt goes through the caliper it(caliper) should be slotted so it can be moved laterally.

    Also I'm fairly sure the mounts on the frame and or adaptor need facing
  • http://www.youtube.com/watch?v=Gt3XRYiFsqg

    A video for reference. Adjust it then come back to us again and let us know your progress.
  • I can see what people are saying: the right hand side (as you look on the photos) is adjusted too far out, which is pushing the entire caliper into the spokes. If you adjust the left hand pad IN and the right hand AWAY from the disc it will free the caliper from the spokes..

    I'd also b1itch at the rubbish set-up from the Giant store as they clearly can't set the brakes up properly.
    Chunky Cyclists need your love too! :-)
    2009 Specialized Tricross Sport
    2011 Trek Madone 4.5
    2012 Felt F65X
    Proud CX Pervert and quiet roadie. 12 mile commuter
  • Bookwyse
    Bookwyse Posts: 245
    Wind the wheel side caliper back in so that the pad sits correctly, loosen the two bolts holding the caliper to the mount and then pull the brake on to centre the caliper. Tighten the colts, adjust the pads and away you go.

    Whoever set the brakes up needs shooting, less then two minutes work for someone who knows what they are doing.