Garmin Connect Cadence graphs vanished!

mrdsgs

Weird one this.

Garmin 800. Records all the data as usual, including cadence average and max. but when I upload to Garmin Connect the graph does not exist. The data is obviously there and the graph is there on iPhone when I upload from Garmin Connect to my Garmin iPhone app. This started yesterday??????

careful

Garmin Connect seems to be in the process of being upgraded. I couldnt make much sense of the blurb, but I had to download a new plug-in and click on the yellow strip to allow the acrtive-X to run (whatever that means!!).

jmccabe

Hi,

I found the same issue and did a search round. I found this link:

https://forums.garmin.com/showthread.php?77221-Cadence-graph-not-displaying-on-Garmin-Connect

Which basically suggested changing the activity type (back) to generic "Cycling" instead of one of the sub-choices. I've tried that and it seems to work, but it's not really ideal.

Can I suggest you use the "Email Support" option at https://support.garmin.com/support/searchSupport/escalateForm.htm and let Garmin Support know directly? I've had some dealings with their support group recently and, although it was a bit frustrating, in the end they did try to be helpful (up to the point where they decided I was doing something 'odd' - uploading GPX files from www.sports-tracker.com - and it wasn't really in their interest to put effort into handling what appeared to be dodgy GPX files that showed max speeds in the thousands of mph :-)

mrdsgs

the "cycling" solution via "full edit" seems fro work. Many thanks.

apreading

jmccabe wrote:

Hi,

I found the same issue and did a search round. I found this link:

https://forums.garmin.com/showthread.php?77221-Cadence-graph-not-displaying-on-Garmin-Connect

Which basically suggested changing the activity type (back) to generic "Cycling" instead of one of the sub-choices. I've tried that and it seems to work, but it's not really ideal.

Can I suggest you use the "Email Support" option at https://support.garmin.com/support/searchSupport/escalateForm.htm and let Garmin Support know directly? I've had some dealings with their support group recently and, although it was a bit frustrating, in the end they did try to be helpful (up to the point where they decided I was doing something 'odd' - uploading GPX files from http://www.sports-tracker.com - and it wasn't really in their interest to put effort into handling what appeared to be dodgy GPX files that showed max speeds in the thousands of mph :-)

I found TCX Convertor (freeware) very useful at fixing dodgy GPX files so that they will upload...

StillGoing

mrdsgs wrote:

Weird one this.

Garmin 800. Records all the data as usual, including cadence average and max. but when I upload to Garmin Connect the graph does not exist. The data is obviously there and the graph is there on iPhone when I upload from Garmin Connect to my Garmin iPhone app. This started yesterday??????

Yep got the same problem and doing a full edit of the ride hasn't changed anything.

apreading

philthy3 wrote:

mrdsgs wrote:

Weird one this.

Garmin 800. Records all the data as usual, including cadence average and max. but when I upload to Garmin Connect the graph does not exist. The data is obviously there and the graph is there on iPhone when I upload from Garmin Connect to my Garmin iPhone app. This started yesterday??????

Yep got the same problem and doing a full edit of the ride hasn't changed anything.

Did you change from 'Road Cycling' back to generic 'cycling' as suggested above? Works for everyone else (I just tried and it works for me too).