TFTuned --- What a Great Service.

RDB66
RDB66 Posts: 492
edited February 2014 in MTB general
:D Just had my Fox forks back from a service with TFT. Cant fault the customer service they provide.

Got my forks to them on Tuesday, Serviced on Thursday and back with me today !! Top Job.

Thank you Adam at TFT, i hope you read this, as you cant leave feedback on your site.

Highly recommended firm. :D
A Brother of the Wheel. http://www.boxfordbikeclub.co.uk

09 Canyon Ultimate CF for the Road.
2011 Carbon Spesh Stumpy FSR.

Comments

  • datasone
    datasone Posts: 35
    I had my shock and forks serviced there a few month ago. Excellent service, and a top job done. Can't recommend them highly enough.
  • rockmonkeysc
    rockmonkeysc Posts: 14,774
    I always get mine done there. Drop them off on the way to work and pick them up on the way home.
    Quality service.
    Transition Patrol - viewtopic.php?f=10017&t=13070235
  • NormalD
    NormalD Posts: 145
    +1, Very helpful and good advice on the phone and an excellent service.
    Normal Disk 2009

    Genesis Equilibrium Tiagra 2011

    FCN 10 (only cycle in once a week though)

    Alfa 156 SW
  • The Rookie
    The Rookie Posts: 27,812
    My only contact with TFTuned was via the phone when asking about increasing the travel on my daughter's forks, they couldn't have been more helpful despite effectively talking themselves out of making any money from me by telling me to DIY and how to do it.
    Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.
  • DCR00
    DCR00 Posts: 2,160
    I'm going to buck the trend

    I've had some good service from them (Push tuning, and set up of current shock), but I've also had quite a bad experience with one of their technicians (who shall remain nameless), who was pretty rude to me on the phone, so much so that i complained.

    TBF to them, the way they reacted to the complaint was pretty impressive, which is why is still use them.
    Tranny
    Tracey
    Bouncy
    Carbon
  • poah
    poah Posts: 3,369
    what happened on the phone
    CCDB IL coil CS first impressions

    MTB Scotland youtube channel
  • pesky_jones
    pesky_jones Posts: 2,890
    POAH wrote:
    what happened on the phone
    +1

    I got a good service from them recently. Good company to deal with
  • DCR00
    DCR00 Posts: 2,160
    POAH wrote:
    what happened on the phone

    I was asking for advice on doing an air can service for my shock, which had been Pushed by them the year before. My question was around whether i was ok to use standard oil for the service, or whether they had used something else when they Pushed it. Guy got confused and thought i was talking about servicing the damper unit, then proceeded to take the p*ss out of me for suggesting i could service the shock myself.
    Tranny
    Tracey
    Bouncy
    Carbon

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