Probikekit - very disappointing

littledove44

Bad product descriptions.
Useless tracking information whilst waiting for the product.
Courier didn't get a signature as he is supposed to.
Item not as ordered.
Very difficult website to organise refund/credit.
I have to pay postage and packaging even though its their fault.
Online system failed during message submission.
Online system didn't track my query.

Dear oh dear.
Thought I would give them a try, but never again.
Back to Wiggle.

rickeverett

never had any problems myself. Infact the best jersey I have had was a PBK one. Has lasted ages.
Orders etc have always been ok and my only return was a Pearl Izumi top that was too small - no fuss.

pitchshifter

Never sent anything back but all my orders have been satisfactory.

arlowood

Ordered a fair amount of stuff from them over the past month or so - absolutely no problems whatsoever.

Still I guess there's always the exception and the OP seems to have been the one - unless that is someone else chips in with a tale of woe.

jordan_217

I've been using PBK for about 6 years, pre and post Hut Group acquisition. I've never had a single issue. One of the few web companies where I've been able to speak with a human being in customer services (for return and refund purposes) and they've been extremely polite and helpful.

Seems like you were unlucky. Don't be put off for life, give 'em a go to redeem themselves….

Bozman

arlowood wrote:

Ordered a fair amount of stuff from them over the past month or so - absolutely no problems whatsoever.

Still I guess there's always the exception and the OP seems to have been the one - unless that is someone else chips in with a tale of woe.

+1. Wheels, tyres and clothing ordered over the past couple of weeks all fine. I ordered the wheels and tyres on Friday night and they turned up Monday morning, you can't beat that for free delivery.

littledove44

jordan_217 wrote:

I've been using PBK for about 6 years, pre and post Hut Group acquisition. I've never had a single issue. One of the few web companies where I've been able to speak with a human being in customer services (for return and refund purposes) and they've been extremely polite and helpful.

Seems like you were unlucky. Don't be put off for life, give 'em a go to redeem themselves….

I will do. Sent them an email.
Let's see if they reply....

defride

Used them 3 times since finding them in December. They've under promised and over delivered on shipping (the opposite of my general Wiggle experience), even delivering within 24hrs at no charge on Chirstmas Eve when it wasn't req. Very impressed, particularly given the great prices with discount vouchers

thegreatdivide

I've picked up quite a bit over the past few months in PBK after a wee hiatus. Bloody superb service if you ask me! Great prices, especially with extra off codes. Top work PBK.

slowandsteady

Just bought some trp R920 calipers for the new build so tine will tell.

will keep you posted.

i have had no problems in the past.

WindyG

I have heard they arn't the best when it comes to communication and refunds, I have used them for clothing and had no issues and all item delivered within a few days.

sloppyschleckonds

littledove44 wrote:

Item not as ordered.

What did you order? The rest seems to be just moaning.

dj58

I placed my first order with Probikekit on Tuesday, item arrived today. Used the free delivery option, so it's all good, as Ian Fletcher would say.

rozzer32

I've used them and found them pretty average.

They have good prices but found they're not the best customer service department out there.

littledove44

Well, they have had all day and still haven't replied to my email or my message submission on their website.

Not my idea of great service. I got quicker replies from the guys in Germany.

And to whomever thinks this is moaning, I thought others may find the experience interesting.

It was brake parts by the way.
I have now reached the point where I do not care if they contact me or not. I shall buy elsewhere in future. There are lots of better alternatives and life is too short.

The online shopping world is a tough place to do business.

northpole

I don't think PBK are unique in not having tip top email responses to customers. One order I had with them went a bit wrong (very minor issue) and I simply called them. I was very impressed with the way they responded and I have had no problems with all other transactions. It's not an excuse but I suspect they have been very busy the past few weeks given the aggressive promotions they have been running. Suggest you give them a call before writing them off.

Peter

Markjaspi

I use PBK quite a bit and never any issues, looks like you have been unlucky.

daniel_b

Never had any problems personally.

Probably made about 10 orders with them, the most recent and biggest being a 6800 Ultegra groupset that turned up in good time, well packed and fully intact.

slowandsteady

Out of all the shops, merlin/ribble/condor/bikeinn that i ordered almost a complete bike off in one night, Probike kit have been the first do deliver.

TRP R920 calipers, thank you very much.

porker33

I have always been impressed with their pricing, delivery and service.....

Best that the original poster sticks to systems he understands, that, there internet can be confusing for some!

littledove44

porker33 wrote:

I have always been impressed with their pricing, delivery and service.....

Best that the original poster sticks to systems he understands, that, there internet can be confusing for some!

Well, that's what 20 years in the computer industry and software development does for you. Not to mention the fact that I live in a somewhat remote area and probably place over 50 different internet orders every month to about 20 or thirty different suppliers so I am well placed to comment on carp processes when I see them.

That's one of the reasons that I made such a detailed description of where they fell down.

Final word. Today their customer service centre replied to my email.
Completely ignored what I had said in my note to them, which included several questions.
Just referred me to a web page.

I have sold the excess stuff they sent me to friends, so no loss to me.

So different to Wiggle, who screwed something up last week and were all over us trying to put it right. Pity they hadn't got stock of the item I wanted this time.