Chain Reaction 'Order Processing'

Lewis A

Hi all, I ordered a pair of Shimano Saint pedals on Monday from CRC, and whenever I check the order status it says 'Processing'. I ordered these at 10 am. Should I be worried/annoyed? Will the site tell me if they're dispatched or not?

Any advice would be appreciated,

Lewis

Chunkers1980

Ring them?

Online messenger type thing?

CitizenLee

Keep in mind they're now a worldwide store so your order will be one of many this morning. You usually get an email when your order has been dispatched though, but if you're worried they've sold out or whatever then there's no harm in giving them a call. They're always friendly and happy to help when I've had to call them in the past. FWIW, last order I placed with them was at 1:14am, and I had a dispatch email by 2:20pm same day.

DCR00

Same problem here

Ordered a load of stuff 6 days ago. Emailed them yesterday and they said they are struggling with the amount of orders they have just now. My order isn't even showing on my account yet. They took the money days ago.

They said my order is being picked now, but wouldn't commit to when its going out. I've said that if they cant commit to getting it to me by Sat, then i want my money back.

The Rookie

Ordered Monday, email saying dispatched Tuesday, arrived Wednesday (CRC).....happy bunny!

Lewis A

I think that when it's taken the estimated delivery time for standard shipping (5 days) to dispatch my order then I'll ask for a refund. I guess it won't kill me to get a pair of pedals a bit late though.

CitizenLee

Ever since they went international they’ve gone downhill in terms of getting things to you in a timely manner. Not hard to see why but doesn’t mean it’s acceptable.

I tend to use Bike-Discount or HiBike for the majority of stuff these days. Merlin are great too, if they have what you’re after.

DCR00

most of the time they are fine

this is the only issue ive had for a while now

PerformingMonkey

I blame Wiggle

Angus Young

CitizenLee wrote:

Ever since they went international they’ve gone downhill in terms of getting things to you in a timely manner.

They've been blindingly quick on everything I've ordered.

arran77

I think CRC are a victim of their own success, if people don't get their goodies from them the next day even when they order at midnight they think something's up!!

They're still a hell of a lot quicker than pretty much any other place

Dawesy92

Ive never had a problem. Usual case for processing is if they're out of stock. Dont worry about it too much

Staffswolf

I ordered the same pedals on Sunday night and have just had an email today to say the have been dispatched, so im hoping I return home to some new shiny pedals.

More than likely they will be delivered tomorrow now though.

Lewis A

Just got the dispatch email too, about time!

stubs

Long gone are the days when you went into a shop to order something and the order would be written in a grubby book by a mouth breather who couldnt spell. Then a month later you went in to ask about your order and the mouth breather would have forgotten to place order with the rep and you would have to wait another month for the wrong part to arrive.

Oh the good old days they were actually crap.

cooldad

stubs wrote:

Long gone are the days when you went into a shop to order something and the order would be written in a grubby book by a mouth breather who couldnt spell. Then a month later you went in to ask about your order and the mouth breather would have forgotten to place order with the rep and you would have to wait another month for the wrong part to arrive.

Oh the good old days they were actually crap.

+1 scabby potato

declan1

Yup, taking nearly a week to dispatch 3 parcels recently for me.

poah

ordered a wheel tonight at 5.25 and email at 21:11 saying it had been despatched lol

Kowalski675

stubs wrote:

Long gone are the days when you went into a shop to order something and the order would be written in a grubby book by a mouth breather who couldnt spell. Then a month later you went in to ask about your order and the mouth breather would have forgotten to place order with the rep and you would have to wait another month for the wrong part to arrive.

Oh the good old days they were actually crap.

You can still get that kind of service at Halfords...

morepower

I ordered something on the 2nd (Thursday) and it arrived on the 6th (Monday) Prompt and no problems....... Just could be I got in before the rush to spend that Christmas money.... lol

paul.skibum

Re the international element, the last order I placed with them arrived in 7 days in western canada - pretty good if you ask me.

paul.skibum

But I never actually got notification of dispatch

mike hunts alpine

Will be huge amount of orders with people buying the bargains in there January sale. so it will probably take a while longer then usual. Ordered some stuff the other week took 5 days to come, which is fine by me for the time of year and how busy they are. Plus at the prices I paid id be prepared to wait weeks tbh.

j_l

I had the same thing over christmas, I e-mailed them and they said it would be another 2-3 days before dispatch,...they turned up the following morning :?

Lewis A

My order turned up today, I'm very impressed with the pedals, and delivery didn't take long at all, maybe the website was late updating after they were dispatched.

Cqc

I ordered something on the 12 of December, 1st class post, it came 8 january

compo

Ordered things Wednesday - still "Processing"

However I usually find CRC very good.