*Top Customer Service Alert* - Wheelies

doug5_10
doug5_10 Posts: 465
edited October 2013 in Road buying advice
After returning my seemingly faulty Moon Comet front light to Wheelies (see this thread: http://www.bikeradar.com/forums/viewtopic.php?f=40013&t=12944618) I today received a full replacement set in the post, not just a front light unit. Extra rear light, spare USB cables and spare mounts all for free!! Result!! Don't usually buy from Wheelies, just happened they had this set for much cheaper than all the other major players. My Wiggle/Ribble shopping domination has now been challenged!
Edinburgh Revolution Curve
http://app.strava.com/athletes/1920048

Comments

  • Good work....Nice to hear of shops looking after their customers from time to time. I also bought the same set of lights from them a couple of weeks ago as they were far cheaper than anywhere else.
  • Anonymous
    Anonymous Posts: 79,667
    Guessing you guys will only buy from them if they are the cheapest though?
  • daniel_b
    daniel_b Posts: 11,981
    I too have noticed Wheelies, they are coming up with some reasonable prices, and if memory serves provide free returns through collect+

    For shoes and clothing my first port of call tend to be in no specific order, CRC, Wiggle, and now Wheelies, for the fact I can order multiple sizes and return the others back - Halfords also sometimes challenge on that front as I can take back in store for no charge.
    Felt F70 05 (Turbo)
    Marin Palisades Trail 91 and 06
    Scott CR1 SL 12
    Cannondale Synapse Adventure 15 & 16 Di2
    Scott Foil 18