No police action without corroboration

I got chatting to a guy in our local hospital outpatients department (don't ask). Turns out that he'd had quite a nasty accident some time back; driver pulled out from junction onto him, resulting in a totalled bike and a crushed foot. 3 months down the line the foot is still not right and he's not been able to return to work.
However, what I found most surprising is that the police told him they couldn't take any action against the driver without independent witnesses. Seems crackers to me. Is this right? Is this normal?
However, what I found most surprising is that the police told him they couldn't take any action against the driver without independent witnesses. Seems crackers to me. Is this right? Is this normal?
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ABCC Cycling Coach