1 week old bike... chain snapped :(

Foobies
Foobies Posts: 134
edited September 2013 in MTB general
Evening chaps. Picked up my new bike courtesy of the works cycle to work scheme last week. Done about 30 miles on it sofar , so today decided to go for a ride today and after a quick ice cream stop about 6 miles in the chain decided to twist and snap.
The offending item is a Shimano CN-HG54. I'm sure I'm not asking too much by assuming it should last longer than about 40 miles.

Now my question is should the bike shop I got the bike replace the broken chain free of charge as its only a week old and I've not really pushed it or should I just suck it up and buy a new, different chain?
2019 Bianchi Oltre XR4
2016 Bianchi Ethanol
2015 Bianchi via nirone 7

2018 Boardman ADV 8.9

Comments

  • I'd take it straight back to get it replaced. Components should last a bit longer than a week. External BB's excluded :wink:
    1999 Scott Vail - Work commute
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  • kajjal
    kajjal Posts: 3,380
    booldawg wrote:
    I'd take it straight back to get it replaced. Components should last a bit longer than a week. External BB's excluded :wink:

    Chains are expected to wear out but not after a week.
  • Foobies
    Foobies Posts: 134
    Yeah that was my thinking but the warranty said chains were excluded. Lbs owner seems a nice chap tho so hopefully should be fine. Just pissed off that it snapped at all thb.
    2019 Bianchi Oltre XR4
    2016 Bianchi Ethanol
    2015 Bianchi via nirone 7

    2018 Boardman ADV 8.9
  • mattshrops
    mattshrops Posts: 1,134
    Go back to the shop, they will replace it no problem. Sometimes things are faulty.
    Death or Glory- Just another Story
  • Or it is user error.

    If they don't replace, whack in 2 quick links, one to replace the break the other to replace the joining pin if it wasn't there.
  • I blame wiggle.

    Seriously though, chains break. I'd just deal with it, buy a split-link for £5 and move on.
  • Foobies
    Foobies Posts: 134
    It didn't even break where the joining pin was. Was about halfway along the chain...IMG_20130901_215422.jpg
    Looks like its riveted links and one has sheared off.
    2019 Bianchi Oltre XR4
    2016 Bianchi Ethanol
    2015 Bianchi via nirone 7

    2018 Boardman ADV 8.9
  • Possible stiff link in chain . My guess is they will replace out of goodwill .
  • Looks to me like it was twisted.

    Pop that link out and replace with a split link.

    Jesus, some people do like to make a meal of things.
  • prawny
    prawny Posts: 5,440
    Might be a set up issue, when I got my first CTW bike from halfords the chain didn't last a mile, the gearing was set up really badly and just mashed it straight away. I had no idea what I was doing then so just took it back to the shop and they sorted it.

    Still cant fingure out what they could have done to make that happen.
    Saracen Tenet 3 - 2015 - Dead - Replaced with a Hack Frame
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  • lbalony
    lbalony Posts: 301
    Foobies wrote:
    Evening chaps. Picked up my new bike courtesy of the works cycle to work scheme last week. Done about 30 miles on it sofar , so today decided to go for a ride today and after a quick ice cream stop about 6 miles in the chain decided to twist and snap.
    The offending item is a Shimano CN-HG54. I'm sure I'm not asking too much by assuming it should last longer than about 40 miles.

    Now my question is should the bike shop I got the bike replace the broken chain free of charge as its only a week old and I've not really pushed it or should I just suck it up and buy a new, different chain?


    Happened to me within a week of my purchase. Looks like it had not been connected properly. Evans said it was wear and tear. Idiots!!! That was the first of a long list of problems. They are shocking.
  • Foobies
    Foobies Posts: 134
    Got it fixed. Lbs said its common for chains to snap on new bikes? I've been back riding for 5ish years and this is the first chain I've had snap
    2019 Bianchi Oltre XR4
    2016 Bianchi Ethanol
    2015 Bianchi via nirone 7

    2018 Boardman ADV 8.9
  • I snapped 3 shimano hg 53 chains in 4 months of getting my bike, had kmc since never snapped one yet. For £15 I'd invest in a kmc
    pity those who don't drink, the way they feel when they wake is the best they will feel all day


    voodoo hoodoo
  • We're you just riding along when it snapped? Or cranking it changing gear?

    Not saying your guilty of it but it makes me cringe when some folk change gear when pedaling under pressure!
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  • The Rookie
    The Rookie Posts: 27,812
    Looks to me like it was twisted.
    Just about every failed chain looks like that, the pin pulls out one side and then as there is a twisting force it bends the remaining link.
    Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.
  • Lewis A
    Lewis A Posts: 767
    I've had a hg53 for 2 years on my bike no problems (excluding wear)
    Cube Analog 2012 with various upgrades.
  • The Rookie wrote:
    Looks to me like it was twisted.
    Just about every failed chain looks like that, the pin pulls out one side and then as there is a twisting force it bends the remaining link.

    :roll:
  • dubcat
    dubcat Posts: 741
    Happened to me on first ride on my road bike. Evans replaced the bike because the frame was cosmetically damaged by the flailing chain and they even put a better chain in the replacement bike for free! I'm a loyal customer for life now. They have always been amazing for me.
    2010 Specialized Rockhopper
    2012 Bianchi Infinito