1 week old bike... chain snapped :(

Foobies

Evening chaps. Picked up my new bike courtesy of the works cycle to work scheme last week. Done about 30 miles on it sofar , so today decided to go for a ride today and after a quick ice cream stop about 6 miles in the chain decided to twist and snap.
The offending item is a Shimano CN-HG54. I'm sure I'm not asking too much by assuming it should last longer than about 40 miles.

Now my question is should the bike shop I got the bike replace the broken chain free of charge as its only a week old and I've not really pushed it or should I just suck it up and buy a new, different chain?

booldawg

I'd take it straight back to get it replaced. Components should last a bit longer than a week. External BB's excluded

kajjal

booldawg wrote:

I'd take it straight back to get it replaced. Components should last a bit longer than a week. External BB's excluded

Chains are expected to wear out but not after a week.

Foobies

Yeah that was my thinking but the warranty said chains were excluded. Lbs owner seems a nice chap tho so hopefully should be fine. Just pissed off that it snapped at all thb.

mattshrops

Go back to the shop, they will replace it no problem. Sometimes things are faulty.

Chunkers1980

Or it is user error.

If they don't replace, whack in 2 quick links, one to replace the break the other to replace the joining pin if it wasn't there.

cat_with_no_tail

I blame wiggle.

Seriously though, chains break. I'd just deal with it, buy a split-link for £5 and move on.

Foobies

It didn't even break where the joining pin was. Was about halfway along the chain...
Looks like its riveted links and one has sheared off.

coulddobetter

Possible stiff link in chain . My guess is they will replace out of goodwill .

cat_with_no_tail

Looks to me like it was twisted.

Pop that link out and replace with a split link.

Jesus, some people do like to make a meal of things.

prawny

Might be a set up issue, when I got my first CTW bike from halfords the chain didn't last a mile, the gearing was set up really badly and just mashed it straight away. I had no idea what I was doing then so just took it back to the shop and they sorted it.

Still cant fingure out what they could have done to make that happen.

lbalony

Foobies wrote:

Evening chaps. Picked up my new bike courtesy of the works cycle to work scheme last week. Done about 30 miles on it sofar , so today decided to go for a ride today and after a quick ice cream stop about 6 miles in the chain decided to twist and snap.
The offending item is a Shimano CN-HG54. I'm sure I'm not asking too much by assuming it should last longer than about 40 miles.

Now my question is should the bike shop I got the bike replace the broken chain free of charge as its only a week old and I've not really pushed it or should I just suck it up and buy a new, different chain?

Happened to me within a week of my purchase. Looks like it had not been connected properly. Evans said it was wear and tear. Idiots!!! That was the first of a long list of problems. They are shocking.

Foobies

Got it fixed. Lbs said its common for chains to snap on new bikes? I've been back riding for 5ish years and this is the first chain I've had snap

Woodmonkey

I snapped 3 shimano hg 53 chains in 4 months of getting my bike, had kmc since never snapped one yet. For £15 I'd invest in a kmc

snotty badger

We're you just riding along when it snapped? Or cranking it changing gear?

Not saying your guilty of it but it makes me cringe when some folk change gear when pedaling under pressure!

The Rookie

Cat With No Tail wrote:

Looks to me like it was twisted.

Just about every failed chain looks like that, the pin pulls out one side and then as there is a twisting force it bends the remaining link.

Lewis A

I've had a hg53 for 2 years on my bike no problems (excluding wear)

cat_with_no_tail

The Rookie wrote:

Cat With No Tail wrote:

Looks to me like it was twisted.

Just about every failed chain looks like that, the pin pulls out one side and then as there is a twisting force it bends the remaining link.

:roll:

dubcat

Happened to me on first ride on my road bike. Evans replaced the bike because the frame was cosmetically damaged by the flailing chain and they even put a better chain in the replacement bike for free! I'm a loyal customer for life now. They have always been amazing for me.