Restocking charges
stubs
Posts: 5,001
I spotted a pair of cycling shoes on the web at a good price and thought to myself worth a go and if they dont fit well I will pay for them to go back for a refund. They arrive quickly, balls they dont fit and to be honest look a lot more garish and cheap than they did in the pic. Go onto dealers website to do return and what the flip £10 restocking charge. :shock:
My own fault for not reading the small print and I could quite understand a small fee but £10 for a £70 pair of shoes. Now I have never run an internet store but surely £10 is pushing it a bit for unwrapping it, putting it back on the shelf and altering the computer to show in stock.
Advice to self in future read the small print moron and dont go ordering things when you get back from the pub. Which to be honest means most times I buy off the web.
My own fault for not reading the small print and I could quite understand a small fee but £10 for a £70 pair of shoes. Now I have never run an internet store but surely £10 is pushing it a bit for unwrapping it, putting it back on the shelf and altering the computer to show in stock.
Advice to self in future read the small print moron and dont go ordering things when you get back from the pub. Which to be honest means most times I buy off the web.
Fig rolls: proof that god loves cyclists and that she wants us to do another lap
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Comments
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Is that legal ? Your entitled under the distance selling regulations a full refund less the original postage costs.
Some of the bigger mail order companies refund the full original amount.0 -
It is if it's in the terms and conditions, especially if you've ticked the little box that you read them.I don't do smileys.
There is no secret ingredient - Kung Fu Panda
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Parktools0 -
Doesn't sound legal to me under the DSR no!
T&C's or not.Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0 -
There you go. I defer to the pedant.
But I have no sympathy for illiterate drunks.I don't do smileys.
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools0 -
courtesy of http://www.oft.gov.uk/shared_oft/busine ... oft913.pdf
Returning goods
Only if it is covered in the contract and the written information
can you require the consumer to pay for the cost of returning
the ordered goods. If the consumer then fails to return the
goods, or sends them at your expense, you can charge them
the direct cost to you of the return, even if you have already
refunded the consumer’s money. You are not allowed to
make any further charges, such as a restocking charge or an
administration charge.
Cezza0 -
According to the Distance Selling Regulations http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations/ as long as you have cancelled the order within the 7 working day period after you received them then you''re entitled to a full refund, although you may have to pay return postage.'Hello to Jason Isaacs'0
