Replacing Ultegra 11-28 with 12-30 - cassette won't tighten

My OH now has her new Canyon, and we replaced the cassette (11-28) with a 12-30 this evening.
We were very careful to put all the cogs and spacers on in the right order, yet once the lock ring was as tight as it would comfortably go, the cassette was still not tight - there seemed to be quite a bit of slack still to take up.
Put the 11-28 back on, tightened up fine. But with the 12-30, it was as if the lockring wouldn't screw in enough to immobilise all the cogs.
Any idea what dumb thing we might have missed?
Both cassettes Ultegra, bike not been ridden at all yet.
We were very careful to put all the cogs and spacers on in the right order, yet once the lock ring was as tight as it would comfortably go, the cassette was still not tight - there seemed to be quite a bit of slack still to take up.
Put the 11-28 back on, tightened up fine. But with the 12-30, it was as if the lockring wouldn't screw in enough to immobilise all the cogs.
Any idea what dumb thing we might have missed?
Both cassettes Ultegra, bike not been ridden at all yet.
Is the gorilla tired yet?
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have a read.
viewtopic.php?f=40101&t=12905742
Parktools :?:SheldonBrown
Turns out there's a special (wider) spacer on the Mavic hub when using a Shimano or SRAM cassette. We'd been so careful in removing all the cogs and spacers of the "old" cassette and replacing them with the new cassette that we hadn't clocked the difference in that first spacer. The solution was to omit the first Shimano 1mm spacer and use the Mavic one in its place. It's now nice and tight and no wobble at all.
You should use that spacer PLUS the 1mm spacer that came with the cassette.
To be fair, I've only ridden it for ~30 miles but so far, so good.
Forgive my innocence, but if it all goes horribly wrong, what warning signs should I look out for? :shock: