Chain snapped
lbalony
Posts: 301
I snapped my chain on my Norco the other day. It is 9-10 weeks old. Roughly covered 100km. I have never ever snapped a chain in all my life. I was not riding un-toward. I was just simply peddling.
I contacted Evans and they said I could bring it in and they could put a link in for me but it is a wearable part so not covered. I told him not to bother as that is what I had done.
I then emailed Evans who said to contact the shop, which I explained I already had and they were no help. They now say to give them 20.00 and they will collect it and inspect it for me?
Am I overreacting in thinking it should be ok for many more miles and I should be given a new one under warranty or just accept it failed so quick.
Cheers
I contacted Evans and they said I could bring it in and they could put a link in for me but it is a wearable part so not covered. I told him not to bother as that is what I had done.
I then emailed Evans who said to contact the shop, which I explained I already had and they were no help. They now say to give them 20.00 and they will collect it and inspect it for me?
Am I overreacting in thinking it should be ok for many more miles and I should be given a new one under warranty or just accept it failed so quick.
Cheers
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Comments
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Shlt happens. Sort it with a quick link and get on with it0
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If it keeps breaking then ask for a new one. But as you have fixed it, which is what they would have done (and all are they are obliged to do at this stage), then you are where you would have been, so just ride on.0
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is it a shimano chain?0
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Yeah it is a Shimano chain. I have repaired it with a link and I am back to running. I think if it snaps again i'll take it up.
I have probably just been unlucky.0 -
They are slightly more prone to failure at the joining pin, it only needs to come slightly loose and then it will fail....Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0
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any other brand but shimano, any.....
when I raced XC, I could track stand, and as I pulled away, it would break a shimano chain
and I could that to request at the bike shop, no trick just cycling..........0 -
No way can you create enough force to just break a chain, not happening, a chain doesn't snap (as such) the joints fail, and a joint has to work loose and a pin dislocate at one end before it will fail....just saying.Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0
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My new bike also suffered a snapped chain, with less than 100km use. I could see the failure was on the connecting pin. Wheelies sent me a new chain. If you can prove the failure was due to faulty fitting, they should replace.Planet X Kaffenback 2
Giant Trance X2
Genesis High Latitude 2x10
Planet X n2a
Genesis Core 200 -
Thelonegroover wrote:My new bike also suffered a snapped chain, with less than 100km use. I could see the failure was on the connecting pin. Wheelies sent me a new chain. If you can prove the failure was due to faulty fitting, they should replace.
Thats excellent that you got a replacement. I think it was the connecting pin. How do I definately know though?0 -
The Beginner wrote:No way can you create enough force to just break a chain, not happening, a chain doesn't snap (as such) the joints fail, and a joint has to work loose and a pin dislocate at one end before it will fail....just saying.
I'd agree.. but I have snapped one straight across the links before!0 -
A friends chain snapped 3 times in different places in one ride on his new bike. Turned out he wasn't oiling it and it was dry as a bone. Now he keeps it well oiled he hasn't had a problem.Canyon Spectral 7.0ex 2015
Giant Trance X3 2011 (retired but not sold!)0 -
Must have been defective, easy enough to look at the cross section of metal avaialable and the leverage ratio to know that with a straight pull it 'can't' happenI've seen a couple where one side plate was snapped, but looking at it it was clearly bent where the one joint had failed putting all the load on one side plate and bending it due to the load offset.supersonic wrote:The Beginner wrote:No way can you create enough force to just break a chain, not happening, a chain doesn't snap (as such) the joints fail, and a joint has to work loose and a pin dislocate at one end before it will fail....just saying.
I'd agree.. but I have snapped one straight across the links before!Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0 -
estampida wrote:any other brand but shimano, any.....
when I raced XC, I could track stand, and as I pulled away, it would break a shimano chain
and I could that to request at the bike shop, no trick just cycling..........
Nothing wrong with Shimano chains raced both road and MTB for the last fiften years with them and as for breaking them when pulling off from a track stand this can happen but not like you sayZesty 514 Scott Scale 20 GT Expert HalfwayupMTB0 -
Well after about ten emails back and forward with them telling me it is a wear and tear item so it is not covered and me saying it should not have worn and torn in under 100km's it has finally been passed to customer complaints. I got near enough the same email back from customer complaints. That it is a wear and tear item so not covered. The fix they offered was a good will gesture. I am an engineer and know when something fails due to an inherent fault. There is no way I could have done that on a long flat stretch coasting along. She has now said she s going to speak to the store and her manager as I told her she was right I am still not happy and asked her 'Where do we go from here'? Over years I thought evans was pretty good to be fair. Even though I hear loads of bad stories. Suppose it had to happen to me one day.
Well it is not even an issue to me any more as it has a link in and I am back riding but I would like to see what their outcome is. I think if I went to a LBS possibly they would have exchanged it under warranty as long as no signs of damage obviously. It's a shame the wear and tear close they have. I understand it on tyres, tubes. But not on mechanical parts. If something has a warranty it should be a breeze to claim under warranty not hurdle after hurdle. Good job I dont treat my customers and boilers in the same way. Could get out of loads of jobs in warranty. 'Ohhh sorry wear and tear that fan/gas/valve" etc etc lol0 -
The chain is fixed, which is what they would have done (and what they are obliged to do).
I don't know what you expect them to do, you have a functioning chain.0 -
Jeez dude. It is a wear and tear item. Shite happens like I said. You're making a mountain out of a mole hill. If it was at the joining pin then you'd have a valid point about it being workmanship, if not then you may have made a few very bad changes (user error) in those small number of miles and stressed it in the same place a couple of times. Give Evans a break, it got fixed and after all it is only a chain and could very likely been your fault0
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Perhaps he should try single speeding....Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0
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This is crazy. Under what obligation do they need to replace the chain you broke? I can't believe you bombarded those poor people with all those emails. I hope you just forget about it now and get riding. I am no Evans fan, but this really is no indictment of their service.0
