Poor service from lbs

nik6158

I took my rs10 front wheel in 2 weeks ago to have a new spoke fitted and be trued, was told 2-3 days. After a week with no contact i go in to find out the had only just ordered the spoke and it would be ready next day again after no contact for a week i have been in today and they have still not started the wheel (they'll try and do it today.) I understand things can take longer than expected but the least they could do is let me know, i really wanted to put the wheels on for my 1st sportive tomorrow.

DavidJB

Kool Story Bro.

Wirral_paul

Well you wont be going back there again!!

Cleat Eastwood

Did you tel them you wanted it for a sportive ride - they generally bump you to the head of the queue.

danlikesbikes

Did they do a good job, if so & they were reasonable in price I wouldn't count them out for future work perhaps just be more conscious of setting a deadline and letting them know why. My LBS lent me a set of wheels when mine were in for some work as they couldn't do the work for when I needed them.

NeXXus

Why not complain to them? Instead of here where they won't know they have a dis-satisfied customer.

RiderUk

Two weeks sounds way to long,explaining that you have a cycling event coming up that you wish to attend may have helped.

greasedscotsman

Cleat Eastwood wrote:

Did you tel them you wanted it for a sportive ride - they generally bump you to the head of the queue.

Could you tell them you wanted it for a race? That has to out rank a sportive, doesn't it?

thefd

greasedscotsman wrote:

Cleat Eastwood wrote:

Did you tel them you wanted it for a sportive ride - they generally bump you to the head of the queue.

Could you tell them you wanted it for a race? That has to out rank a sportive, doesn't it?

Or say you needed it for the Giro...that out ranks any other race (except the tour)