Tacx customer service

pinno
pinno Posts: 52,511
edited May 2013 in The cake stop
One of my rollers on my Tacx parabolic rollers was damaged in transit. I bought it second hand and all the pics of the rollers prior to sale showed that the rollers were immaculate so I did not presume that they were damaged before I bought them.
Anyways, thats by the by. I tried to find a replacement bearing and grey end cup for the roller on flea-bay and eslewhere but to no avail. You can buy the end 'cups' from the US for less than a tenner but postage costs are more then the cup.
I contacted Taxc in Holland and explained what had happened. First they were quizzical why the bearing should be damaged as they are built to last. They sent me a whole new roller with bearings, free of charge!

Thank you Taxc.
seanoconn - gruagach craic!

Comments

  • goonz
    goonz Posts: 3,106
    Right, time to try and wangle a brand new turbo out of them....
    Scott Speedster S20 Roadie for Speed
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    n+1 is well and truly on track
    Strava http://app.strava.com/athletes/1608875
  • VTech
    VTech Posts: 4,736
    They have ignored me for months.
    Living MY dream.
  • pinno
    pinno Posts: 52,511
    VTech wrote:
    They have ignored me for months.

    There is obviously something about you Vtech. For a small fee, I could get things moving for you. If that does not work, i'll send some Senokot in the post :wink:
    seanoconn - gruagach craic!
  • VTech
    VTech Posts: 4,736
    :)
    I love the TacX but had an issue where the software crashed and had to be reinstalled. This happened several times which meant the history was lost which is a bummer as you can race yourself as you get fitter which is a great incentive.
    The fix is the new software which I asked about and they replied to me and I said I knew the fix to which they have never replied to me about.
    Living MY dream.
  • team47b
    team47b Posts: 6,425
    VTech wrote:
    :)The fix is the new software which I asked about and they replied to me and I said I knew the fix to which they have never replied to me about.

    Maybe they having trouble use of the English with which you spoke at them :wink:
    my isetta is a 300cc bike
  • seanoconn
    seanoconn Posts: 11,740
    team47b wrote:
    VTech wrote:
    :)The fix is the new software which I asked about and they replied to me and I said I knew the fix to which they have never replied to me about.

    Maybe they having trouble use of the English with which you spoke at them :wink:
    :lol:
    Pinno, מלך אידיוט וחרא מכונאי
  • ddraver
    ddraver Posts: 26,719
    Even more surprising for a Dutch Company, you must have dealt with the Erasmus work exchange student or something...
    We're in danger of confusing passion with incompetence
    - @ddraver

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