Very odd shop experience

Mccraque

The other week I cracked my Hardtail frame and in the period between discovery of the crack and resolution (I got a new bike out of it), I looked at Plan B. Which essentially was the purchase a new bike....

Looking was fatal, and I fell in love with a carbon number and decided to get one specced up from a well known but independent reatailer. Could I get them to spec one for me easily? Could I f....

Anyway - Eventually another chap got onto the query, specced one up, made a couple of tweeks - all good. So I am all ready to buy.

They have 20+ bikes according to their website.

I appreciate that they are busy, and they said they would come back to me next week for payment. A week and a half has passed and still no word from them, despite emails and calls from me chasing them.

I can't get the frame anywhere else, as is an exclusive to them. And this is the bike I want. But it's almost like I can't give them my money!!

Which then makes me think...if I ever did get the bike and something went wrong....am I mad now to even consider buying it.

Not naming and shaming as it could all come good. I just find it to be a very odd predicament to be in, Especially in the current financial climate!

The Rookie

Despite the climate, it is not impossible that they are very busy.....any bust is a boom time for some!

angry_bird

Oh go on, name them :twisted: It's not like you're slagging them off properly. In all fairness they could be really busy and other people might be having similar experiences with them.

Plyphon

There's always two sides to these kind of stories.

pesky_jones

Don't forget the suns come out so all manor of cyclists will be coming out of hibernation, and into the LBS

unquestioned

Could just be very busy.

I phoned all the bike shops within 50 miles of me (except Halfords) & the earliest was 13th of May ranging to the 30th of May to have a bike built. Fortunately the guy at Alpine understood my predicament & I managed to wangle one next day.

Mccraque

This has been ongoing since before Easter and before the sun coming out....

bennett_346

If i was the shop owner i'd be taking it home to build after work to get the sale if i was that busy!

njee20

I'm going to guess at Freeborn.

welshkev

I'm going to guess on one

Mccraque

I'll give them a few more days. They're really nice on the phone.... I just want the bike now though!

felix.london

welshkev wrote:

I'm going to guess on one

Carbon..out of stock..friendly on the phone...I'm with the Welshman on this

angry_bird

felix.london wrote:

welshkev wrote:

I'm going to guess on one

Carbon..out of stock..friendly on the phone...I'm with the Welshman on this

On-one/PX were my first thought too. I've had a few dealings with them in the past couple of weeks and they do seem to have been fairly busy recently. They're seem really nice guys though, were very helpful for me, just took a bit of time with regards to emails and getting round to replying to them.

milfredo

Buid it yourself, it's an evening at most in your own time with limited tools. Just go and collect the parts.