OT: Returning Something to ebay Supplier

Headhuunter

I bought something on ebay (non cycling item). It was described as

"New other (see details): A new, unused item with absolutely no signs of wear. The item may be missing its original packaging, or the original packaging has been opened or is no longer sealed. The item may be a factory second, or a new and unused item with minor defects. See the seller’s listing for full details and description of any imperfections. "

However it has turned up and is clearly 2nd hand and well used, although it is in it's original, if battered, box...

The seller has agreed to take it back and refund me all costs. I've never returned anything from ebay before, in fact I don't think I have ever returned anything I've bought on the net before. Should I take photos of the item before sending it back? How can I be sure he's not going to take it back and then claim that I damaged it or something and not refund me? What do you lot usually do?

danlikesbikes

Think you have it right with the photos.

Obviously will play devils advocate on this one but could the damage not be caused by being a factory second or classed as a minor defect? Not that it matters I guess if they have admitted their error and confirmed they will accept the item & issue you a refund.

Your action in part will depend on the payment method & how you have contacted them. If you have done this through Ebay/Paypal then think it puts you in a stronger position.

vermin

They have put their hands up already. Take photos and get insured postage as a safety net.

thistle_

Taking photos sounds like a good plan especially when you're disputing the condition of the item.

I returned a set of bearings once because they weren't as described. It was quite obvious they were the wrong ones though, so I told the seller, posted them back and the seller issued a refund no problem.

Headhuunter

The item was a shaver and is definitely a factory second, that's not the problem but it's also clearly 2nd hand, there's bits of hair on it and it absolutely stinks like a tramp has been using it, also there are bits missing and the packaging is badly damaged. Quite frankly I don't see why I should lose out at all, don't want to pay postage to return it. He has offered to send a courier but not quite confirmed that he will fully refund...

redvee

If you've been communicating via the message service on Ebay then you have back-up proof of their agreement to refund all costs, should the matter be escalated and a claim put in with Paypal/Ebay they can see the messages I think.

danlikesbikes

If the seller has not confirmed they will or won't issue a refund then your right to be concerned with sending back & then not getting your refund.

Would suggest that you go via ebay - If you paid by paypal you can open a dispute and take it that way, if not think you need to through the customer service option and the resolution centre.

raymondo60

Headhuunter wrote:

The item was a shaver and is definitely a factory second, that's not the problem but it's also clearly 2nd hand, there's bits of hair on it and it absolutely stinks like a tramp has been using it, also there are bits missing and the packaging is badly damaged. Quite frankly I don't see why I should lose out at all, don't want to pay postage to return it. He has offered to send a courier but not quite confirmed that he will fully refund...

Urrgghhhh! That sounds awful!

danlikesbikes

Danlikesbikes wrote:

If the seller has not confirmed they will or won't issue a refund then your right to be concerned with sending back & then not getting your refund.

Would suggest that you go via ebay - If you paid by paypal you can open a dispute and take it that way, if not think you need to through the customer service option and the resolution centre.

Just found the area you need - http://ocsnext.ebay.co.uk/ocs/cusr?query=1480&ref=1