Halfords (big sigh)
Comments
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Youve gone from saying that you have had no accidents or crashes to admitting going over on the ice on it.
That is exactly the kind of thing that will damage crank arms as you are putting a lot of stress of them at time like that.
Amd then you complain that its a manufacturing fault. Thats like saying a car bumper wasnt built correctly because it broke when you hit a tree.
Get real no one is going to replace it under warranty as it would had failed a long time ago due to a manufacturing fault.0 -
Have you contacted FSA about it?
I would have thought they would be a good bet for info as to what it would take to snap the crank arm.
I would probably want both sides replaced and maybe a different model (regardless who pays) if that had happened to me
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To eleborate on my advice. Just go to Halfords, say that you really don't want to have to go down the sale of goods act route, getting independent advice etc - and neither do they. It's a waste of everyone's. Ask what they can do to resolve the problem, to the value of the crank. You might get free services for life (or something).
Experience has told me that often a shrug and an opening of the wallet are the best approach. Life is just to short.
This is better than the inevitable protracted stalemate. If you focus on the outcome, the cause is irreverent. Just go in and be nice to the manager. And if he won't play nice, take your bike to the local bike place, and pay him to fix it.Insert bike here:0 -
can you get the first one at original size on Image shack or some other hosting service?gazza1000 wrote:nicklouse wrote:so are we going to get a bigger image?
Sorry it's with Halfords mate that's all I've got.
as there is something that needs looking at to advise."Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
Parktools :?:SheldonBrown0 -
You're a specialist in this field?Bookwyse wrote:Get real no one is going to replace it under warranty as it would had failed a long time ago due to a manufacturing fault.
From what's been shown and said in this thread you can have no idea if that was down to abuse or a manufacturing defect ..0 -
Bookwyse wrote:Youve gone from saying that you have had no accidents or crashes to admitting going over on the ice on it.
That is exactly the kind of thing that will damage crank arms as you are putting a lot of stress of them at time like that.
Amd then you complain that its a manufacturing fault. Thats like saying a car bumper wasnt built correctly because it broke when you hit a tree.
Get real no one is going to replace it under warranty as it would had failed a long time ago due to a manufacturing fault.
I don't think I can agree with you on that I said I had a minor fall at 3mph. Had many kids bike would brake in the space of a day if that was the case!
I think if you want to use the car analogy it would be the same as going up the curb and the wheel coming off! I think it's you that needs to 'get real' :roll:
But thanks to everyone else for there constructive comments and help much appreciated
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nicklouse wrote:
Ok will look at this when home from work. cheers0 -
good. or just Email them to me."Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
Parktools :?:SheldonBrown0 -
What's your email chap? cheers
DONE0 -
I would have got a left crank arm from ebay and screwed it on . 10mins, 10pounds. If you have no tools then perhaps you should get some so you are not dependant on the shops who may insist on doing what they regard as a proper job. All you need is an allen key to put it on. while a crank remover is a nice way to get it off you can drift it off with a hammer and something like a stone-chisel.
http://www.ebay.co.uk/itm/Steel-Cycle-B ... 3cb8cd85c6
http://www.ebay.co.uk/itm/Bike-Hand-Bic ... 3f1d4f1145Raleigh Eclipse, , Dahon Jetstream XP, Raleigh Banana, Dawes super galaxy, Raleigh Clubman
http://s189.photobucket.com/albums/z122 ... =slideshow0 -
Slowbike wrote:
You're a specialist in this field?Bookwyse wrote:Get real no one is going to replace it under warranty as it would had failed a long time ago due to a manufacturing fault.
From what's been shown and said in this thread you can have no idea if that was down to abuse or a manufacturing defect ..
As an aircraft engineer for BAE Systems, specializing in metal fatigue then yes I do know a little bit about this sort of thing.
Next comment please. 0 -
Walked into that one didn't IBookwyse wrote:As an aircraft engineer for BAE Systems, specializing in metal fatigue then yes I do know a little bit about this sort of thing.
I used to work for a co that did metal bashing - for all sorts from fuel tanks to helicopter wingtips ... if I had something at home that had failed I'd take it in and get one of the guys to have a good look at it ...
I'd still like to see the detailed pictures as the top one shown had two very different metal colours on the break.0 -
Bookwyse wrote:Slowbike wrote:
You're a specialist in this field?Bookwyse wrote:Get real no one is going to replace it under warranty as it would had failed a long time ago due to a manufacturing fault.
From what's been shown and said in this thread you can have no idea if that was down to abuse or a manufacturing defect ..
As an aircraft engineer for BAE Systems, specializing in metal fatigue then yes I do know a little bit about this sort of thing.
Next comment please.
owned
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Slowbike wrote:
Walked into that one didn't IBookwyse wrote:As an aircraft engineer for BAE Systems, specializing in metal fatigue then yes I do know a little bit about this sort of thing.
I used to work for a co that did metal bashing - for all sorts from fuel tanks to helicopter wingtips ... if I had something at home that had failed I'd take it in and get one of the guys to have a good look at it ...
I'd still like to see the detailed pictures as the top one shown had two very different metal colours on the break.
Agreed that I would want to see the closeup pictures but if was a manufacuring fault it would have failed a long time ago.
Most likely cause is a stress fracture caused by the fall that has then failed due to subsequent useage.
Again not likely to be replaced under warranty IF the OP admits to the fall.0 -
gazza1000 wrote:Bookwyse wrote:Youve gone from saying that you have had no accidents or crashes to admitting going over on the ice on it.
That is exactly the kind of thing that will damage crank arms as you are putting a lot of stress of them at time like that.
Amd then you complain that its a manufacturing fault. Thats like saying a car bumper wasnt built correctly because it broke when you hit a tree.
Get real no one is going to replace it under warranty as it would had failed a long time ago due to a manufacturing fault.
I don't think I can agree with you on that I said I had a minor fall at 3mph. Had many kids bike would brake in the space of a day if that was the case!
I think if you want to use the car analogy it would be the same as going up the curb and the wheel coming off! I think it's you that needs to 'get real' :roll:
But thanks to everyone else for there constructive comments and help much appreciated
Most kids bikes had steel cranks for precisely this reason. Aluminium castings are known to be brittle under certain situations. If you read what my job is then you will understand my posts.0 -
From what's been shown and said in this thread you can have no idea if that was down to abuse or a manufacturing defect ..[/quote]
As an aircraft engineer for BAE Systems, specializing in metal fatigue then yes I do know a little bit about this sort of thing.
Next comment please.[/quote]
Although I'm sure your opinion is respected (as I'm sure everyone here's has there own experience with bikes) I would have thought we are trying to establish wear and tear vs part failure. Or reasonable time for wear and tear to occur. As pointed out the crank isn't generally a frequently changed consumable (please correct me if I'm wrong). So surely this shouldn't fail after 15 months with little to no damage and consistent usage. that did make me laugh though - oh ok just read your last post can you comment on the above though cheers 0 -
Like I said , email me pictures to jeff@bookwyse.co.uk and I will take a look. My gut thought is that the crash created a stress fracture that then failed due to continued usage.
You could try and say that it should last longer but the comeback will be that under normal circumstances ie not being dropped then it would have. It will all boil down to proving the cause of the failure and that will never be easy.
I would be speaking with Halford'snicely and explaining that its easier to cometo a compromise and sort it out amicably. This will not only be quicker but also cheaper. It may even result in better services in future in the store.
Jeff0 -
ok here are the interesting pics
http://imageshack.us/f/692/20130311165815.jpg/
http://imageshack.us/f/268/20130311170233.jpg/
click the links for Hi res images"Do not follow where the path may lead, Go instead where there is no path, and Leave a Trail."
Parktools :?:SheldonBrown0 -
Bookwyse wrote:Like I said , email me pictures to jeff@bookwyse.co.uk and I will take a look. My gut thought is that the crash created a stress fracture that then failed due to continued usage.
You could try and say that it should last longer but the comeback will be that under normal circumstances ie not being dropped then it would have. It will all boil down to proving the cause of the failure and that will never be easy.
I would be speaking with Halford'snicely and explaining that its easier to cometo a compromise and sort it out amicably. This will not only be quicker but also cheaper. It may even result in better services in future in the store.
Jeff
Thanks Jeff have sent the pics. It's seems to have gone well with Halfords but I did bring the big boys out early with the sale of goods and independent expert. Oh well fingers crossed thanks for your help.
Will hybrid bikes in general be more sturdier in this respect?0 -
priory wrote:I would have got a left crank arm from ebay and screwed it on . 10mins, 10pounds. If you have no tools then perhaps you should get some so you are not dependant on the shops who may insist on doing what they regard as a proper job. All you need is an allen key to put it on. while a crank remover is a nice way to get it off you can drift it off with a hammer and something like a stone-chisel.
http://www.ebay.co.uk/itm/Steel-Cycle-B ... 3cb8cd85c6
http://www.ebay.co.uk/itm/Bike-Hand-Bic ... 3f1d4f1145
Thanks Priory this can be the back up plan most useful 0 -
Yup - that's where I was trying to get to ... well, almost - what caused the fracture to start with - could it have been the fall or could it have been something else like an incorrectly fitted pedal, could it have been a foreign body in the casting (may show up as a void) ...Bookwyse wrote:Most likely cause is a stress fracture caused by the fall that has then failed due to subsequent useage.
All I would say - to the OP - if that bike is 15 months old then you should be ashamed - it's filthy! 0 -
Slowbike wrote:
Yup - that's where I was trying to get to ... well, almost - what caused the fracture to start with - could it have been the fall or could it have been something else like an incorrectly fitted pedal, could it have been a foreign body in the casting (may show up as a void) ...Bookwyse wrote:Most likely cause is a stress fracture caused by the fall that has then failed due to subsequent useage.
All I would say - to the OP - if that bike is 15 months old then you should be ashamed - it's filthy!
I go through a 2 mile cycle track through a town park is a real pain in the winter the amount of crap the bike picks up off the floor :oops: And those pics were after a recent clean
Mmmm..sounds like finding the real cause (if ever established) will be a ball ache for both parties and how much time and effort does everyone want to spend doing it....0 -
Unrelated but... that really is a filthy bike!!
Edit: nevermind - see someone else has already mentioned!0 -
Looks like a lot of compression around the pedal side of the thread.
Could the pedal have been fitted badly initially? Maybe cross threaded (pedal put on wrong side at first, but still tightened in at an angle) and/or significantly overtightened?
Could this have then corroded over time and then snapped?0 -
Do you ever wash your bike? Looks like it hasn't exactly been cared for. If I was a Halfords Manager I'd not be very interested.
Re SOGA etc. I wouldn't hold out much hope. As its more than 6 months old, the onus is on your to prove that it was a manufacturing defect that caused the problem, less than 6 months the onus is on the seller.WyndyMilla Massive Attack | Rourke 953 | Condor Italia 531 Pro | Boardman CX Pro | DT Swiss RR440 Tubeless Wheels
Find me on Strava0 -
It doesn't look that well looked after at all. I have the exact same bike and granted its only 4 months old, but it is pretty much immaculate as it is cleaned after every ride and it does get dirty! I would never have taken it back to Halfords looking like that (rust??)drlodge wrote:Do you ever wash your bike? Looks like it hasn't exactly been cared for. If I was a Halfords Manager I'd not be very interested.
Re SOGA etc. I wouldn't hold out much hope. As its more than 6 months old, the onus is on your to prove that it was a manufacturing defect that caused the problem, less than 6 months the onus is on the seller.0 -
seems to me that a replacement crank arm is a small price to pay for being able to tell everyone on the club run about the time you snapped your cranks during an epic bunch sprint/KOM hunt/solo breakaway*
*insert embellishment of your choice0 -
Looks really well looked after mate! :roll:
Looks improbable that it just suddenly snapped off without impact...0
