KMC Awesome customer service

naive Posts: 47
edited February 2013 in Road general
Thought I would share my very positive experience of customer service from KMC

I run single-speed on vertical drop outs, and I can get away without any chain-tensioner device if I fit a half-link to my chain (changing the length by 1/2"). I needed to replace the old chain, so looked for a new half-link as well, but no one in the UK seems to stock it. On the off chance, I contacted KMC directly using the email address on their website asking about other suppliers. Pretty much immediately I got a response asking for my address and offering to send one (from Holland).

This morning, a package arrived through my door, containing a half-link and one spare, plus chain-scuff protectors and a KMC keyring, all free of charge and postage paid.

Brilliant customer service, thanks KMC!