Getting hold of Wiggle

richardburch
richardburch Posts: 54
edited February 2013 in Road general
Trying to resolve an issue with Wiggle but they are only contactable through email. Having a nightmare with trying to communicate with them. Anyone else experiencing issues with them

Comments

  • Bobbinogs
    Bobbinogs Posts: 4,841
    Try calling 02392 314 813, although I am not sure if it is a formally supported number. Has worked for me before though.

    I have also found their response to email to be very good so, if you haven't already tried that, might be worth giving it a go.
  • richardburch
    richardburch Posts: 54
    Thanks alot. Trying the number now but no answer.
  • danlikesbikes
    danlikesbikes Posts: 3,898
    Can be a pain, however I recently had a bit of an issue with an order & sent them an email and got a reply within an hour, then a second email to clarify another point.
    Pain hurts much less if its topped off with beating your mates to top of a climb.
  • Vinnyc19
    Vinnyc19 Posts: 202
    Last time I emailed them it took them 3 days to reply, they were helpful though
    My stead Giant Trance x 29er
  • stueyboy
    stueyboy Posts: 108
    Post your disapproval on their facebook page and they'll soon get back to you. Worked for me when a sportive booking went "missing"
  • ToeKnee
    ToeKnee Posts: 376
    I have had to talk to them twice. Once before Christmas, when it was a few days before I got a reply (which was not a surprise). The other was last week, when they replied well within their 8 hour aim. In both cases they could not have been more helpful or clear with their responses.
    Seneca wrote:
    It is not because things are difficult that we do not dare; it is because we do not dare that they are difficult.
    Specialized TriCross Sport+Ultegra+Rack&Bag+Guards+Exposure Lights - FCN 7
    Track:Condor 653, MTB:GT Zaskar, Road & TT:Condors.
  • redvee
    redvee Posts: 11,922
    Their Twitter handle is also quickly responded to.
    I've added a signature to prove it is still possible.

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