Bad first time with parcel force!!!!

sigorman85

Sold my mtb last week and sent it of using parcel force the bike was well packed in a bike box (cardboard) it was well bubble wrapped

The bike was received today to someone from here and the box was in a rite state! The frame was chipped and the stem was poking out the box with no bubble wrap on it at all
With paint chipped off and marks all on it

Bearing in mind I paid best part of £40 to send the bike on a 2-3 day delivery
I expected it to be treated with some respect!

They will be getting a email and call in the morning about this!!!
Now I have to sort the buyer out some money for paint damage!
Use a well known company and pay high prices to get it delivered in a state!

Has anyone else had bad experiences with parcel force!

agent_buchwald

Yes, Parcelforce deliveried a pushchair that had been snapped in half, actually in 2 separate parts.

cooldad

I was once held up by a Parcelforce truck. Just for a minute or so but I got really annoyed and decided to tell everyone so you can all avoid Parcelforce trucks.

dusk

That's probably why when buying a bike from Canyon and similar they put it in a seriously sturdy box

mcnultycop

I presume you paid for the insurance? Make a claim; they'll sort it out.

welshkev

it's not just parcel force. royal mail have lost a package that i posted last week...it was ina bloody huge box! at least your got there

JMcP92

Had a bad experience with them before now, I nickname them Parcel Farce, more accurate.

I was having something delivered next day delivery as it was important to have quickly. Called them 2 or 3 times in the day to check where it was as it was urgent.
Third time I called they said it'd been delivered... no it hadn't, I was in the house, nothing here, and no missed call note or anything.
Long story short I had to wait 5 days for them to sort it out, missing out on what was important cos they fucked up. In the end the driver was unable to find my house so just stuck it through another house on the street and went home.
After 5 days of pissing about to get it sorted he came to my door and asked me not to make any complaints about him. If you don't want me to complain do your fucking job, don't get lazy, give up and go home. Was not happy, still avoid us Parcel Farce to this day. If their drivers have put in no effort and have no respect for peoples property why would I?

Royal Mail are no fan fair of mine either though, they recently lost a £250 package that I sent first class. Granted I know a good amount of this is my fault. If it was worth so much I should of insured it but at the end of the day I was the one who paid the price, not happy again but prefer them to Parcel Farce.

cooldad

cooldad wrote:

I was once held up by a Royal Mail truck. Just for a minute or so but I got really annoyed and decided to tell everyone so you can all avoid Royal Mail trucks.

FTFY specially.

sigorman85

Yeah in process of making the claim
I have to down load a form because they couldn't do it over the phone and I don't hold a account with them so didn't have a ac number to file the claim on line so the only other way is to down load there form and post it off just to drag it out even more

I sent the buyer £50 out my own pocket for damage as I would be p1ssed off big time so only fair but when the claim hoes through I will sort him out some more

I will never use parcel force again considering this was the first time I have used them and never will again!!!

Northwind

Other than DPD I reckon they're the best out there these days. Not perfect but a good balance of price and service, generally.

cat_with_no_tail

I've used Parcelforce loads of times. Must have sent at least 5-6 different bikes/frames through them, plus loads of wheels, forks etc. Never had a single issue. They collect within the timeframe they say they will, and deliver within the timeframe I pay for.
Paying £25ish to have a bike picked up from my house, taken to their IOM depot, shipped to a hub in England, then distributed out to the buyer is not too bad imo.

Plus I'd never be foolish enough to send something expensive without making sure it was insured accordingly (not aimed @ op obviously).

sigorman85

Well I won't be using them again first impression is a big thing and there's is shocking so I won't use them again

ilovedirt

I've used parcelforce loads of times (easily in the double figures) and never had a problem, they're much less of a pain to deal with than most other courier companies in my experience. Just make sure you insure anything expensive and you'll be fine.

butcher of bakersfield

I had a bad experience with Parcel Force when one of their drivers nearly ran me over. They didn't even bother to respond to my complaints. So they can get ****** as far as I'm concerned.

Not that this helps you. I'm just spreading the love.

Murphybarnes

If your not happy with Royal Mail or Parcelforce then fuck off and use a rival. Good luck with the postage.

stubs

I was sent a parcel by Parcel farce and 2 days later I got an email to say it could not be delivered as I wasnt in. Unfortunately the depot is in Livermore California not Liverpool England but hey 2 days is pretty damn good for delivery from London to another continent even if its the wrong continent.

stubs

Murphybarnes wrote:

If your not happy with Royal Mail or Parcelforce then fark off and use a rival. Good luck with the postage.

You dont happen to have a black and white cat do you

sigorman85

Murphybarnes wrote:

If your not happy with Royal Mail or Parcelforce then fark off and use a rival. Good luck with the postage.

Alright mate calm it down you idiot!

sigorman85

stubs wrote:

Murphybarnes wrote:

If your not happy with Royal Mail or Parcelforce then fark off and use a rival. Good luck with the postage.

You dont happen to have a black and white cat do you

Brilliant