Can't Fault Garmin with my Faulty Edge 500

chris_bass
chris_bass Posts: 4,913
edited February 2013 in Road general
I sent my garmin off for replacement on friday and just had an email to say the new one is on the way with a tracking number :)
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Comments

  • binsted
    binsted Posts: 182
    Top company, sent my 605 back under warranty and they said it was discontinued and replaced it with 705.
  • BikeSwan
    BikeSwan Posts: 260
    I had an issue with my Edge 800 and after a very useful hour on the phone with customer service trying all sorts of things to get it working, it was decided it was to be sent back to Garmin for a replacement (it ended up coming in 2 weeks). My experience with Garmin's customer service seemed excellent, the reps were very patient and were very knowledgeable about the gear. Great company, with great support.
    “Don’t buy upgrades, ride up grades.”

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  • campagone
    campagone Posts: 270
    I too had to send my Edge 500 back for replacement recently, the screen just went blank whilst out on a ride, it was only about 8 or 9 months old. Cant fault their returns/replacement service really but it seems like they get a lot of practice. I'm less impressed with the reliability of their devices, I was gutted when mine broke suddenly with no warning.
    BTW the unit you get back will be a reconditioned unit but it will look brand new, well mine did anyway.
  • griffsters
    griffsters Posts: 490
    My Garmin 800 went faulty a couple of daya after the warranty ran out. A quick call to them and they said just return the unit for repair. Three days later i had a brand new retail boxed unit complete with additional sensors / heart rate monitor etc.

    Absolutely brilliant service.
  • andi1363
    andi1363 Posts: 350
    Well I get to test Garmin's after sales service after a whole 2 :roll: . Only the speed sensor but I have to return the entire package.
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  • Mikey23
    Mikey23 Posts: 5,306
    A more cynical point of view might be that their customer service is so good because their products are always going wrong....
  • redvee
    redvee Posts: 11,922
    I was on my 4th 705 and the replacement was dragging on so I phoned them up again and was told I'd get a phonecall the next day, it never happened. The following day however Garmin did call me and told me they were awaiting stock of 705s and couldn't give me a time period. They asked would I wait for a 705 or would I like an upgrade to an 800? Do bear defecate in the woods?
    I've added a signature to prove it is still possible.
  • ShutUpLegs
    ShutUpLegs Posts: 3,522
    Mikey23 wrote:
    A more cynical point of view might be that their customer service is so good because their products are always going wrong....

    Anything to back that up as a percentage of sales :?:
  • Anonymous
    Anonymous Posts: 79,665
    Mikey23 wrote:
    A more cynical point of view might be that their customer service is so good because their products are always going wrong....

    Every company has issues. It's how they deal with them that shows their metal.
    The more cutting edge the product, the more likely something will go wrong.

    Have also found Garmin support excellent. SKS is another company that makes great products and bends over backwards when things do not go 100% to plan.

    Anyone know if you can get a silicone case for a 500 yet?
    I am a bit fingers & thumbs so would be good for cafe stops.

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