Garmin Repair Questions - Edge 500 cracked screen

chris_bass Posts: 4,913
edited January 2013 in Road general
I've cracked the screen on my garmin edge 500 and Garmin have said that as it is out of warranty my only option is a replacement that will cost £68.

does anyone know if they'll just swap the screen or will they send out a new or refurbished unit?

the buttons are also a bit dodgy so if its a different unit then £68 isnt too bad but if its just £68 for the new screen and i'll still have the other little problems then its a bit steep!! - a site for sore eyes


  • thefd
    thefd Posts: 1,021
    My understanding is that it is far cheaper and easier for them to send you a new or refurbished model! Apple do the same if you have an issue with an iPhone for example!
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  • Camus
    Camus Posts: 189
    Not sure what would happen, but I'd presume if they could just mend the screen rather than sending you a new 500 then that's what they'd do for sure because it'll cost less. Garmin have just released the successors to the 500 & 800 so I don't know if that will work in your favour or not.
  • chris_bass
    chris_bass Posts: 4,913
    I spoke to garmin today and they send out an 'as new' refurbished unit so for £68 I think thats what i'm going to go for! - a site for sore eyes