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Planet X customer services

ricky1980ricky1980 Posts: 891
edited January 2013 in Road buying advice
have anyone been able to get through on the phone with Planet X? I have been ringing them since 28th and not been able to get through at all.

Need to arrange a exchange of item...
Road - Cannondale CAAD 8 - 7.8kg
Road - Chinese Carbon Diablo - 6.4kg


  • cougiecougie Posts: 22,512
    Xmas holidays maybe ? I've always found them to be very responsive but I'd allow extra time at this time of year.
  • galatzogalatzo Posts: 1,295
    I spoke to them over the hols and went up there.
    They've had thousands of orders with the promo codes they said.
    Planet X are one of the goood guys IMO.
    Bought a Rock Racing top in the wrong size (XL which I thought would be ok going on Santini and Assos etc) which was also £20 cheaper than the other sizes and they swapped for another 2 sizes smaller (Medium) and still applied the 15% discount code !
    25th August 2013 12hrs 37mins 52.3 seconds 238km 5500mtrs FYRM Never again.
  • ricky1980ricky1980 Posts: 891
    i managed to get through eventually. Had emailed and spoken to someone. so sorted out the returns now...the phone just kept on ringing till it went dead. probably cos the massive amount of orders over the period
    Road - Cannondale CAAD 8 - 7.8kg
    Road - Chinese Carbon Diablo - 6.4kg
  • ratsbeyfusratsbeyfus Posts: 2,841
    I got through today with no big delay. HTH

    I had one of them red bikes but I don't any more. Sad face.

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