Broken rear derailleur

Hello all, I'm after some advice.
I got my first road bike, a Trek 1.2 with Sora groupset, a few months back and have done a few hundreds miles on it. I was out this morning and I've completely totalled the rear mech. I was on the middle ring of my triple, tried to change down on the back cog, heard a 'clicking noise, then a loud clunk. When I looked down, my rear derailleur was in two pieces, the mech hanger was at right angles and one of the links of my chain bent. With my limited cycling experience but my engineering knowledge, I would say the chain's slipped and caught somewhere in the rear mech, causing the derailleur to seize. I'd like to know is this common and if so, is it a manufacturing fault or a maintenance fault?
I bought the bike from Evans and they don't seem interested so I've decided to take it to my lbs. It's a Trek dealer, 30 miles closer and a lot easier to work with the sales focused 'customer service' team at Evans.
My next question is, and you'll have to pardon my ignorance, I would like to know if its worth the extra few quid to upgrade to Tiagra or 105 on the rear mech? I've always found the Sora quite clunky and plasticky, and never trusted it. I believe they're compatible with the 9 speed cassette.
Any contributions gratefully received, cheers
I got my first road bike, a Trek 1.2 with Sora groupset, a few months back and have done a few hundreds miles on it. I was out this morning and I've completely totalled the rear mech. I was on the middle ring of my triple, tried to change down on the back cog, heard a 'clicking noise, then a loud clunk. When I looked down, my rear derailleur was in two pieces, the mech hanger was at right angles and one of the links of my chain bent. With my limited cycling experience but my engineering knowledge, I would say the chain's slipped and caught somewhere in the rear mech, causing the derailleur to seize. I'd like to know is this common and if so, is it a manufacturing fault or a maintenance fault?
I bought the bike from Evans and they don't seem interested so I've decided to take it to my lbs. It's a Trek dealer, 30 miles closer and a lot easier to work with the sales focused 'customer service' team at Evans.
My next question is, and you'll have to pardon my ignorance, I would like to know if its worth the extra few quid to upgrade to Tiagra or 105 on the rear mech? I've always found the Sora quite clunky and plasticky, and never trusted it. I believe they're compatible with the 9 speed cassette.
Any contributions gratefully received, cheers
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I've never heard of a derailleur exploding like that before. Maybe there was something drastically wrong with the setup?
Road - Dolan Preffisio
MTB - On-One Inbred
I have no idea what's going on here.
How very strange.
Indexing refers to how well lined up the dérailleur is with each sprocket.
Edit: also, if you do a lot of miles it'll be worth upgrading your brakeset as well. I've got through two Sora right shifters in two years!
I think in future I'll upgrade as something breaks until I can afford a better bike in a years time or so but I'll definitely keep an eye on the brakes and shifters. Thanks for your comments and advice gents, very much appreciated.
Your not alone.
My failure resulted in new frame being needed!
Glad u got sorted, like me I will stop immediately if I hear it again
Raleigh Airlite 100 [Wet/Horrible]