SRAM rival faulty shifters

sharp910sh
sharp910sh Posts: 90
edited December 2012 in Road beginners
I have a one year old Plant x road bike bike, with SRAM rival shifters. The rear shifter recently broke, some fault inside them. But now I am confused. I took them to my LBS and they sent them off, and they got them replaced. Now they are charging me £50 quid to put them back on again?

Should I be charged this? Shouldn't SRAM pay the fee, as its a manufacturing fault?

Comments

  • dave35
    dave35 Posts: 1,124
    Put them on yourself-saves £50
    After one year of use it's not down to SRAM to pay i'm afraid,if they didn't work from the start then Planet X would more than likely replaced them-not heard of any manufacturing faults but may be mistaken.
  • wishitwasallflat
    wishitwasallflat Posts: 2,927
    +1 put them back on yourself

    Actually fitting them is easy just line them up and tighten one bolt on the band; the associated faff (removing and refitting bar tape and re-cabling) are basic routine maintenance tasks you would be wise to master anyway.

    A couple of years ago I could do nothing on my bike but with the help of Parktools website

    http://www.parktool.com/blog/repair-help

    the myriad utube clips and the amazingly helpful members who post answers on the Workshop forum here I do pretty much everything myself (only thing I haven't tackled yet is headset but that's not been needed!).
  • sharp910sh
    sharp910sh Posts: 90
    Yes I would like to just do it myself. The gears are the annoying part, trying to configure them. So I have hope it hell trying to get them to do it for free?

    How easy is it to configure the gears and connect up the cables?
  • paul_mck
    paul_mck Posts: 1,058
    no chance, youre lucky they replaced them tbh.
  • wishitwasallflat
    wishitwasallflat Posts: 2,927
    sharp910sh wrote:
    Yes I would like to just do it myself. The gears are the annoying part, trying to configure them. So I have hope it hell trying to get them to do it for free?

    How easy is it to configure the gears and connect up the cables?

    Its easy to configure gears if you are methodical and patient and follow the step by step guide on Parktool website or youtube video (search Workshop for links to good ones) you also need to have a workstand so you can lift the back wheel of the ground.

    Threading cables is also pretty easy just don't force anything - SRAM shifters need to be in the correct position to thread the new cable - the SRAM tech doc shows you

    http://cdn.sram.com/cdn/farfuture/UGzSh ... %20C_2.pdf

    and there have been many posts on Workshop about how to do it. Any SRAM specific questions that either arent already answered on Workshop or don't get answered if you post the question may be here -

    http://forums.roadbikereview.com/sram/
  • styxd
    styxd Posts: 3,234
    sharp910sh wrote:
    Yes I would like to just do it myself. The gears are the annoying part, trying to configure them. So I have hope it hell trying to get them to do it for free?

    How easy is it to configure the gears and connect up the cables?

    Its easy if you're methodical and patient.....

    In your case, I'm not sure.
  • sharp910sh
    sharp910sh Posts: 90
    edited December 2012
    Yes, time is tight these days with university and what not. I have tried many times to fixed my bike using guides, just ended up crashing as the bike fell apart. Nor do I have a bike stand.

    I guess £50 is a lot of configure the gears and put the shifter on isn't it?
  • styxd
    styxd Posts: 3,234
    sharp910sh wrote:
    Yes, time is tight these days with university and what not. I have tried many times to fixed my bike using guards, just ended up crashing as the bike fell apart. Nor do I have a bike stand.

    I guess £50 is a lot of configure the gears and put the shifter on isn't it?

    Do'nt know what you're on about. Don't let the guards to fix your bike, either use a bike shop or do it yourself.
  • sharp910sh
    sharp910sh Posts: 90
    Guides sorry. Staring at the screen all day is messing me around.
  • paul_mck
    paul_mck Posts: 1,058
    styxd wrote:
    sharp910sh wrote:
    Yes, time is tight these days with university and what not. I have tried many times to fixed my bike using guards, just ended up crashing as the bike fell apart. Nor do I have a bike stand.

    I guess £50 is a lot of configure the gears and put the shifter on isn't it?

    Do'nt know what you're on about. Don't let the guards to fix your bike, either use a bike shop or do it yourself.

    you irish lol?
  • Garryboy
    Garryboy Posts: 344
    I had same issue. Rear shifter just snapped mid shift, older ones c2010 apparantly had a known problem.

    First off, SRAM components have a two year warranty. My bike was 14 months old when shifter went and it was replaced under warranty.

    My LBS where I got the bike were great, sent it off, got replacement and fitted it quickly and no charge. Yip - Halfords.
  • paul_mck
    paul_mck Posts: 1,058
    I guess the difference is that halfords supplied the bike, where Im guessing the OPs LBS didnt (do planet x sell via retailers?)
  • elspri33
    elspri33 Posts: 2
    Had left side rival lever replacement after 14 months. Online supplier of the bike sent out a replacement -no charge and refunded the LBS fitting fee which was £12 for one lever. - just something to aim for.
  • sharp910sh
    sharp910sh Posts: 90
    You will laugh the LBS wants to charge me... wait for it... £205 I nearly had a heart attack. Madness. They say my bottom bracket is broken, which is a load of rubbish. Its fine. They say my chain is wearing out, I agree. I will Just buy a new chain, and cables and go to Evan cycles.

    £205 madness. The last time i spent 300 quid on my bike a week later i crashed as they did not fix it properly. Bike fell apart, smashed my leg.

    What cables do i need for my front brake and rear gears? I am looking on chainreactions, seems like there are many cables.
  • wishitwasallflat
    wishitwasallflat Posts: 2,927
    Just make sure and get gear cables with SRAM end stops and 1.1mm diameter (SRAM will work with 1.2mm but is optimised for 1.1mm).

    For brake cables any SRAM end stop cable will do.

    The best place I found to order individual SRAM cables (1.1mm) was Ribble as I need one at 2.2m long 1.1mm dia for Rear D and 1.7m 1.1mm for Front.

    http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

    http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

    I then ordered Jagwire outers (Gear is 4mm and brake is 5mm) and ferrules, end caps etc from EBay as it was cheaper.

    http://www.ebay.co.uk/itm/JAGWIRE-BIKE- ... 336f0022e7

    http://www.ebay.co.uk/sch/i.html?_nkw=j ... &_from=R40

    http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

    http://www.ebay.co.uk/itm/JAGWIRE-4mm-5 ... 27b673065a

    Millions to choose from colours etc

    http://www.ebay.co.uk/sch/Cycling-/7294 ... e+ferrules


    The only thing to watch out for is don't get 1.2mm gear cable or Campag ended cables and you will be fine (PS Just remembered some cables have both i.e. Campag stop on one end and SRAM on the other and you just clip off the one you don't need - the Ribble ones don't though).
  • sharp910sh
    sharp910sh Posts: 90
    Thank you very much. Saved me a fortune.
    How many ferrules and end caps do i need end caps?

    what is a good chain? Im looking at:

    http://www.ribblecycles.co.uk/sp/road-t ... 0000000000

    Or I was thinking http://www.planet-x-bikes.co.uk/i/q/CHK ... 10_l_chain it seems liek what my bike came with.


    What are the differences? I have a 10 speed SRAM PG 1050 Cassette.
  • lochindaal
    lochindaal Posts: 475
    Fitting the lever and cable is a fairly simple job. A attach everything and then take the bike to a LBS who will charge about £15 to set your gears up
    Tri Coaching
    https://www.h3otriathlon.com
  • sharp910sh
    sharp910sh Posts: 90
    lochindaal wrote:
    Fitting the lever and cable is a fairly simple job. A attach everything and then take the bike to a LBS who will charge about £15 to set your gears up

    Cheers will do, the shifter even comes with the cable. None of the bike shops in Guildford will charge 15 quid. Evans charge about £30, whilst the other charge minimum £40 labour.

Categories