Canyon road bikes???.

philbar72

so if i was ordering an ultegra cf slx, i may not get hit with these delays?

Gizmodo

philbar72 wrote:

so if i was ordering an ultegra cf slx, i may not get hit with these delays?

You might not, but we are only guessing at the exact reason for the delays. Best bet is to phone their UK (I presume you are UK based) customer services. Either 020 8501 2582 or https://www.canyon.com/_en/about_us/contact.html

charlie_potatoes

philbar72 wrote:

so if i was ordering an ultegra cf slx, i may not get hit with these delays?

If you havn't ordered yet then check the website delivery times which seem to be up to date. It looks as though it is only the Dura-ace Di2 that is being delayed.
ETA As Gizmodo says, we are only guessing.

http://www.canyon.com/_en/roadbikes/series/ultimate-cf-slx.html

jezzpalmer

Gizmodo wrote:

Spot on. I'm assuming it's the Shimano Dura-Ace Di2 RD-9070 groupset

Well that confirms that then.
I wonder if as a gesture of goodwill they'll do me the same spec but in with the stealth graphics, I'm not a fan of the Team graphics.

jezzpalmer

The dreaded yet expected letter has arrived.
Has anyone emailed them back to tell them your bibs/jersey size, if so were you able to find a sizing chart on the website?

Gizmodo

jezzpalmer wrote:

The dreaded yet expected letter has arrived.
Has anyone emailed them back to tell them your bibs/jersey size, if so were you able to find a sizing chart on the website?

I've looked but I can't see a sizing chart. I can't decide between emailing them all of my measurements, from chest, waist, inside leg, height etc. right up to which side I dress Either that phoning their UK customer services next week.

Their Facebook page says they've had no email between 22 and 27 Dec and if you sent something, send it again.

jezzpalmer

Have just sent them a mail asking if they have size charts, will let you know what they say.

dandrew

Canyon are superb. I ordered mine in 2011, two weeks before the end of season sale. When the sale started I sent them a cheeky e-mail. They then refunded me what I had paid above the sale price! That was a cheque for the best part of £500! The bike is also superb.

jezzpalmer

jezzpalmer wrote:

Have just sent them a mail asking if they have size charts, will let you know what they say.

Had a reply...

Unfortunately we have no sizing chart available. The Canyon Jersey and Shorts have a normal fit,
so you can order the same size that you are used to. Alternatively you can order two diffrent sizes and
send back the size which doesnt fit.

mike464646

Ordering a bike from Canyon
Pre-order.
I live in Japan and was finally in a position to buy a decent Mountain bike, my friend recommended me to try Canyon Mountain Bikes - he has 2 of them and I was able to ride one of his one day - I loved it. I spent a lot of time checking both online and in local bike shops and as far as value for money goes and the quality of components offered on the bike I could not find a better deal - Canondale came close but still price was higher and the Canondale bike did not have the high quality components that Canyon offered.
I sent of a few e mails to Canyon's service center asking various questions but received no replies (Some of these questions were answered at a later date when the answers were of no help to me)
Ordering the bike.
I finally settled on a bike the Grand Canyon CF SL 7.9 S.E. in a large size - Canyon's sizing chart told me I should be ordering a medium, I also e mailed about this sizing and was told I should stick to their sizing chart and order a medium - but after carefully and repeatedly sizing up their large size geometry with my present medium sized bike I felt like the large would be a better fit - this decision caused me a lot of stress and worry - after all it is not a cheap bike, and as I am importing I don't want to get the sizing wrong. (Ultimately I made the right choice more on that later)
Waiting for my bike.
I placed my order on the 4th. of June which is week 23 - I was told I could expect my bike on week 27, after week 27 had come and gone and I heard nothing I contacted Canyon and was told my bike was delayed till week 29. I finally had to go though 5 delays - but every-time I had to ask repeatedly if my bike was shipped and was then told my bike was delayed, at one point after the 3rd. delay I was told my bike was ready for shipment and will be shipped out within 48 hours - after hearing nothing, after I waited 72 hours I contacted Canyon and told there was an error, my bike had not been shipped and I was issued with a new order number. At this stage I was panicking as I wanted the bike for my early August summer holiday I was told I would likely have the bike in time, but after that received 2 more delay notifications - I was never told about delays until I had repeatedly e mailed asking about my order. My summer holiday came and went around mid August (week 33) I received an e mail telling me my bike will be shipped soon and passed onto the courier company, I didn't pin too many hopes on this new delivery date but this time it was for real! I was really excited so set about tracking my order - not such an easy task as I was given the wrong tracking info. by Canyon, it took me several e mails to both Canyon and Courier company to finally get proper tracking information.
Bike arrives.
Finally on 23rd. August after a long wait and many delays my bike arrived, by this point I had lost faith in Canyon so didn't feel the excitement that one should feel when receiving ones first carbon MTB - I was expecting more problems with some aspect of the bike, I was thinking that if Canyon's mechanics are anything like Canyons service department I will be guaranteed a bike with a problem - BUT I was not disappointed the bike was really well and safely packed, I was able to put the bike together without any problems at all, my first ride was on the road gear change etc. was very smooth and as it should be, the next day took a ride on my local trail which was well washed out covered in debris but this bike plowed through and over everything in its path, as my old bike was over 10 years old with components near 6 years old I just can't compare the 2 - night and day - I love this bike and really can't find any fault with it. The sizing chart recommended me to get a medium size but the large size frame I got suits my long limbed 179Cm. body perfectly - so anyone contemplating a bike order should carefully check sizing and not take the word of sizing charts.
Conclusion.
Though my order experience was bad and I felt that very often the people answering my questions really didn't know much about bikes, were sloppy and really slow in answering my questions, the final product was excellent but I do worry that finally the mechanics putting the bikes together will develop the careless attitude that sales department have - maybe my experience was the 1 bad one out of hundreds of good ones.
Would I recommend Canyon bikes ? Yes I would but if you are in a hurry for a bike you might want to choose a model that is available for purchase straight away, if you are in a position to wait well and good. I would buy from Canyon again but hope that they will endeavor to improve the services department and answer questions in a more timely and professional manner.

mmacavity

http://www.cyclingnews.com/news/photos/ ... ash/313048

https://i.imgur.com/a8w2dqO.gif