Paint Chip in New Bike

geo333

Ordered a Cannondale Supersix 105 off a website as my first carbon bike. Arrived today and after assembly I noticed this paint chip on the cable holder. At first was not too bothered, but then began to wonder whether it could be a problem. I guess my questions are:
will the paint continue to flake around the chip (or any other adverse affects [is paint protecting the carbon])?
would I some money off if I complained and said I will keep it?
or should I just accept it?

diy

I'd ask for money off you have a right to cancel anyway, so perhaps serve a cancel notice and then offer terms to keep it as is.

iPete

I'd go out and ride it. You'll soon add some wear to it and realise it's nothing.

Sprool

Man up, its not going to affect the bike or your riding. Get a few scratches on it and enjoy its artisan charm!

Buckie2k5

complain ask for compensation. you dont ask you dont get touch up the chip with clear laquer or the mrs clear nail varnish

thefd

When you buy something new - you want it to be perfect. Obviously it will get marked and lose the shininess. But you wouldn't buy a car and accept it with a scratch on the bonnet?

I would either return or ask for money off!!

pinarellokid

even better if you get the money back a little sweeter as a credit note

FlacVest

I'd call and ask about some credit back or something, but I'd ride the hell out of it; you're going to accumulate chips and whatnot all over the bike eventually.... after 1 day the amazing gloss covering the carbon on my cycling shoes are scuffed to hell... but that happens when you use something: it gets scuffed.

So yea, ask for money back, and immediately; the longer you wait the more it seems like "hey, I did this, but I just got it, so give me money back". But ride the thing, and keep it.

You got the bike to ride, not oo and ahh.

desweller

The integrity of the paint will not be a problem - unless the effect of the fault on the aesthetics of the bike really affect you I would ignore it.

Grill

When you ride do you put on lipstick first and worry about chipping your nail polish?

Battle wounds are sexy, they should charge you more.

lotus49

Grill wrote:

When you ride do you put on lipstick first and worry about chipping your nail polish?

Battle wounds are sexy, they should charge you more.

Battle scars are only sexy if you make them yourself, otherwise you have been sold a sub-standard product.

A paint chip may not affect the way the bike goes but I don't pay a substantial amount of money for something that is not in perfect condition.

I would definitely say I wanted my money back or a partial refund.

rolf_f

I'd be tempted to say - new frame or you provide me with accurately coloured touch up paint.

I would be annoyed at that chip but if you have the right colour paint, you can make it pretty much invisible. And then you have the right colour paint for any chips you make yourself which might be better in the long run than just having a replacement frame now.

Grill

lotus49 wrote:

Grill wrote:

When you ride do you put on lipstick first and worry about chipping your nail polish?

Battle wounds are sexy, they should charge you more.

Battle scars are only sexy if you make them yourself, otherwise you have been sold a sub-standard product.

A paint chip may not affect the way the bike goes but I don't pay a substantial amount of money for something that is not in perfect condition.

I would definitely say I wanted my money back or a partial refund.

Well aren't you precious... :P

NewTTer

Rolf F wrote:

I'd be tempted to say - new frame or you provide me with accurately coloured touch up paint.

I would be annoyed at that chip but if you have the right colour paint, you can make it pretty much invisible. And then you have the right colour paint for any chips you make yourself which might be better in the long run than just having a replacement frame now.

+ 1 to this

lotus49

Grill wrote:

Well aren't you precious... :P

I'm from Yorkshire and we like to get what we pay for.

diy

OK put it another way. What if the retailer got it at a lower price because it was chipped on display or whatever and thought its only a small chip and nobody will care. Cyclists are such retards that they wont care or will work on the basis that its going to get chipped anyway so why not have one from the factory too.

whatever you decide you need to make a quick choice. You have the most power in the 1st 7 days before you have ridden it and it just gets harder after that.

Frank the tank

lotus49 wrote:

Grill wrote:

Well aren't you precious... :P

I'm from Yorkshire and we like to get what we pay for.

Yes, you can always tell a Yorkshireman....................................................but not very much.

geo333

They offered me £50 compensation and I took it. Will nail varnish the chip. Thanks for the advice.

lotus49

geo333 wrote:

They offered me £50 compensation and I took it. Will nail varnish the chip. Thanks for the advice.

There you go. It was totally worth complaining. I'd say that's a fairly good result.

wellbeloved747

colour it in with a sharpie