Rapha - Not impressed...

spasypaddy

So I order a bag that costs A LOT of money, A LOT of money on monday before lunch time.

Its now thursday and I've not had a confirmation email, do they even send these? Are they too cool to send these?

So I log in to my online account and check whats going on, its awaiting shipping. Seriously? Awaiting shipping, 4 days after its been ordered!?

Thats ridiculous.

I also ordered a brake and a tyre from CRC, this has already arrived (its the wrong size brake but they also offer free returns so not an issue). And they dont claim to be a premium/exclusive brand.

Am i right to be unimpressed?

meanredspider

spasypaddy wrote:

Am i right to be unimpressed?

I think so. I won a jersey from BR on Monday. I sent them my address and the following day I had it - in Inverness - usually two shipping days away.

mudcow007

i read this as "oh look at me, i buy Rapha....don't you know"

have you tried complaining to Wiggle?

i'm not helping am i?

spasypaddy

mudcow007 wrote:

i read this as "oh look at me, i buy Rapha....don't you know"

have you tried complaining to Wiggle?

i'm not helping am i?

this is the first time ive ever bought from them. and if this is the level of service i get i wont be buying from them again

and if you really want me to show off... the reason im so annoyed is that tomorrow im getting public transport so i can ride my Look 695 home with my brand spanking new Enve 6.7 wheels...

asprilla

Got to day all of my orders have been delivered next day.

Still, you expected better for the money. Email them, although I have noticed that response time to emails is usually 24-36 hours.

spasypaddy

is that by paying for next day delivery?

mudcow007

spasypaddy wrote:

mudcow007 wrote:

i read this as "oh look at me, i buy Rapha....don't you know"

have you tried complaining to Wiggle?

i'm not helping am i?

this is the first time ive ever bought from them. and if this is the level of service i get i wont be buying from them again

and if you really want me to show off... the reason im so annoyed is that tomorrow im getting public transport so i can ride my Look 695 home with my brand spanking new Enve 6.7 wheels...

:shock: nice ride!

can you not phone them an give them hell?
0207 485 5000

is the item in stock?

spasypaddy

i have emailed and i might phone as im so unimpressed.

Do they normally send out confirmation emails?

pangolin

I'll let you know in 24-36 hours

rick_chasey

Just call them.

People get too hung up on e-mails.

spasypaddy

just phoned them. apologies and its going out today for delivery tomorrow.

the excuse
"we have students working in our warehouse which is antiquated, we know we need to step up our game and we are sorry"

hmmmm not really good enough IMO but its done now so nothing i can do about it

Ben6899

spasypaddy wrote:

just phoned them. apologies and its going out today for delivery tomorrow.

the excuse
"we have students working in our warehouse which is antiquated, we know we need to step up our game and we are sorry"

hmmmm not really good enough IMO but its done now so nothing i can do about it

Credit where it's due for their candidness, at least.

rick_chasey

Makes sense. I imagine they're heading into the growing pains part of a business growth.

Every firm that's donig well goes through it.

cookeeemonster

isn't their standard delivery estimate 3-5 working days? Unless you paid extra for next day?

still think that's a long time but you must have known this when you bought your bag?

twist83

Next time I would jump on the Tube or Cycle down to Condor or the Rapha pop up in Soho has lots of stuff on the shelf.

A friend worked for the company who used to make (Or maybe still do...) their gloves. The leather is bought from Pittards local to me. She said they use the best leather they produce however the mark ups are staggering.

SteppenHerring

They're going to have to up their game if they're supply the Sky kit. I predict a flood of orders - mostly in the XXL - XXXXL sizes.

rick_chasey

SteppenHerring wrote:

They're going to have to up their game if they're supply the Sky kit. I predict a flood of orders - mostly in the XXL - XXXXL sizes.

They are already making bigger sizes IIRC.

They could do with making smaller sizes. Smallest size they have still flaps a bit in the wind on me.

spasypaddy

Ben6899 wrote:

Credit where it's due for their candidness, at least.

true.

Rick Chasey wrote:

Makes sense. I imagine they're heading into the growing pains part of a business growth.

Every firm that's donig well goes through it.

again true

CookeeeMonster wrote:

isn't their standard delivery estimate 3-5 working days? Unless you paid extra for next day?

still think that's a long time but you must have known this when you bought your bag?

no i didnt but its not being sent out by recorded delivery, so theres no guarantee that it will be here tomorrow if it gets shipped today. Therefore if it doesnt turn up tomorrow it turns up on monday. thats not 3-5 days.

twist83 wrote:

Next time I would jump on the Tube or Cycle down to Condor or the Rapha pop up in Soho has lots of stuff on the shelf.

A friend worked for the company who used to make (Or maybe still do...) their gloves. The leather is bought from Pittards local to me. She said they use the best leather they produce however the mark ups are staggering.

can you use voucher codes in store?

il_principe

I think we've all got a little spoiled by Wiggle's prompt delivery. Having said that, I've never waited longer than 2 days for Rapha stuff. Try ordering from M&S if you want to wait a long time!

Wore my winter jersey for the first time on Sat, did 3 laps of RP and was out the door at 7. It is a thing of beauty.

meanredspider

Royles are the most impressive of any company I've ever ordered anything from. It seems to always turn up the next day. Realistically, there's no excuse for slow dispatch these days - the moment your credit card is authorised, the warehouse should have your invoice and label printed out - scan it, pick it, stuff it in a box and chuck it in the heap for collection.

gabriel959

I ordered a Garmin GPS from Royles and took 4 days to come.

I blame Wiggle

meanredspider

gabriel959 wrote:

I ordered a Garmin GPS from Royles and took 4 days to come.

I blame Wiggle

Perhaps they're based in Inverness...

spasypaddy

so as this thread is showing im the only one whos been shafted by raphas delivery.

il_principe

spasypaddy wrote:

so as this thread is showing im the only one whos been shafted by raphas delivery.

They're punishing you for the Evans connection...

pitchshifter

spasypaddy wrote:

so as this thread is showing I'm the only one whos been shafted by raphas delivery.

Did you use the free delivery? I ordered some bib shorts and it took 5-6 days to arrive. I wasn't in any hurry and considering free delivery should only be on orders £100+ I wasn't fussed..

vermin

pitchshifter wrote:

spasypaddy wrote:

so as this thread is showing I'm the only one whos been shafted by raphas delivery.

Did you use the free delivery? I ordered some bib shorts and it took 5-6 days to arrive. I wasn't in any hurry and considering free delivery should only be on orders £100+ I wasn't fussed..

Did you get the RCS Pro team bibs that are in the clearance?

pitchshifter

vermin wrote:

pitchshifter wrote:

spasypaddy wrote:

so as this thread is showing I'm the only one whos been shafted by raphas delivery.

Did you use the free delivery? I ordered some bib shorts and it took 5-6 days to arrive. I wasn't in any hurry and considering free delivery should only be on orders £100+ I wasn't fussed..

Did you get the RCS Pro team bibs that are in the clearance?

Yup £88, very pleased.. Finally a pair of shorts that fit both my height and waist..

vermin

pitchshifter wrote:

vermin wrote:

pitchshifter wrote:

spasypaddy wrote:

so as this thread is showing I'm the only one whos been shafted by raphas delivery.

Did you use the free delivery? I ordered some bib shorts and it took 5-6 days to arrive. I wasn't in any hurry and considering free delivery should only be on orders £100+ I wasn't fussed..

Did you get the RCS Pro team bibs that are in the clearance?

Yup £88, very pleased.. Finally a pair of shorts that fit both my height and waist..

I ordered a pair yesterday - very disappointed they haven't arrived yet

Kieran_Burns

gabriel959 wrote:

I ordered a Garmin GPS from Royles and took 4 days to come.

I blame Wiggle

My District 3 came the next day, good price as well!

pitchshifter

vermin wrote:

I ordered a pair yesterday - very disappointed they haven't arrived yet

You won't be disappointed, not sure I would pay £160 for them though.

spasypaddy

Il Principe wrote:

spasypaddy wrote:

so as this thread is showing im the only one whos been shafted by raphas delivery.

They're punishing you for the Evans connection...

pitchshifter wrote:

Did you use the free delivery? I ordered some bib shorts and it took 5-6 days to arrive. I wasn't in any hurry and considering free delivery should only be on orders £100+ I wasn't fussed..

i did use the free delivery but the order was over £100.