Firstbus Manchester complaint response

msmancunia

Had a bit of a rant in the rant thread a couple of weeks ago after one of the Firstbus drivers kept cutting me up and then gave me the finger on my way to work. Normally shrug these sorts of incidents off, but he nearly knocked me off twice so I complained on their online form and this response arrived this morning;

Dear MsM

I write in response to your email reporting the poor driving displayed by one of our driving staff on the 67 bus service on Chapel Street towards Salford Crescent on 3 September.

Firstly, may I say that I was shocked to learn of this incident and I am in full agreement that his behaviour was totally innappropriate. The actions described by you were totally unacceptable and as such, I can confirm that the driver has been indentified and a formal interview arranged as per company procedures to discuss the incident using the information you have provided. Our own CCTV footage will also be viewed to aid our investigation.

We operate 750 buses in the Greater Manchester area and these are operated by some 1650 drivers. I can assure you that this incident is not representative of the Company, the vast majority of whom do everything they can to represent the Company in a professional manner.

I very much hope that you find this letter of assurance that we have taken this matter very seriously. Please accept my sincerely apologies for this regrettable incident, and if you encounter any further problems please do not hesitate to contact First.

Yours sincerely blah blah

Hope they throw the book at him because apart from the finger I got, he was driving like a nutter. If the CCTV in the driver's cab was on, would be interesting if it showed him flipping me the bird....

veronese68

Good, well done you.

Team4Luke

I've ceased going upto the cab and giving bus/coach drivers a "right telling off" since I found out they have CCTV in cabin

You did right, record and report.

First.Aspect

Will you follow up to actually find out? I've tried this a couple of times and once actually got confirmation that cctv was on. The other times I was sytmied at the standard letter stage, of expressed shock and sympathy for the incident at insert date here. I'm busier these days.

msmancunia

First Aspect wrote:

Will you follow up to actually find out? I've tried this a couple of times and once actually got confirmation that cctv was on. The other times I was sytmied at the standard letter stage, of expressed shock and sympathy for the incident at insert date here. I'm busier these days.

Did actually check with ex-b/f who works for GMPTE today - apparently cab CCTV is always on because they get so much abuse from passengers. The poor loves....

SimonAH

Here's hoping!

clarkey cat

msmancunia wrote:

First Aspect wrote:

Will you follow up to actually find out? I've tried this a couple of times and once actually got confirmation that cctv was on. The other times I was sytmied at the standard letter stage, of expressed shock and sympathy for the incident at insert date here. I'm busier these days.

Did actually check with ex-b/f who works for GMPTE today - apparently cab CCTV is always on because they get so much abuse from passengers. The poor loves....

is this just a long-winded ruse to get back with your ex?

I've done similar things with an ex who was a dentist and I got a mate to hit me in the mouth with a hammer.

It gets better with time.

First.Aspect

Yes I hope at the very least said bus driver has a crap day. An "oh no, its the angel of death from HR" sort of a day.

msmancunia

clarkey cat wrote:

msmancunia wrote:

First Aspect wrote:

Will you follow up to actually find out? I've tried this a couple of times and once actually got confirmation that cctv was on. The other times I was sytmied at the standard letter stage, of expressed shock and sympathy for the incident at insert date here. I'm busier these days.

Did actually check with ex-b/f who works for GMPTE today - apparently cab CCTV is always on because they get so much abuse from passengers. The poor loves....

is this just a long-winded ruse to get back with your ex?

I've done similar things with an ex who was a dentist and I got a mate to hit me in the mouth with a hammer.

It gets better with time.

Noooo! We only swap texts every now and again along the lines of "did you see the City match last night" type of thing. He was far too quiet for me.

I'm ashamed to admit that one of the only reasons I went out with him was because he was 6ft7 and I have a bit of a thing about height. :oops: Found out that height and personality don't always go together....

clarkey cat

I'll put the kettle on

DrLex

clarkey cat wrote:

I'll put the kettle on

Will that make you 6'8"?


IGMC