Online bike stores

raldat

So the race is on. Today I ordered parts from 3 stores for a little project I am working on.

Status:
Cyklegear.dk (I live in Denmark). 10 items ordered. Despatched within 4 hours of order.
Bike-discount.de 1 item ordered. Despatched within 5 hours of order
Chain reaction. 5 items ordered. Status "processing"

I like CRC. Can they catch up?

I will report delivery times.

cooldad

Yay?

ali4390

I ordered something from Superstar last Wednesday in the hope it would be with me by the weekend - order is still processing. The item best be good...

cat_with_no_tail

That's not like Superstar, unless it's a set of custom wheels of course.

ali4390

Cat With No Tail wrote:

That's not like Superstar, unless it's a set of custom wheels of course.

How did you guess. However, it is the Stan's deal that states will be dispatched on the same day as the order and to be fair the first pair I ordered were dispatched and delivered promptly - just a shame they were the wrong ones (due to a mistake by me rather than SS).

Oh Marone

The Haribo is a nice touch though. Ordered a set of pedals and multi tool on a weekend and they arrived on the Tuesday, first time order so was suprised by the Haribo.

raldat

So I know that 99.9% of readers do not live on Denmark so probably not relevant but package from cyegear.dk just delivered. 27 hours after ordered. Just awesome.

Bike-discount.de package is in transit.

CRC? Still processing. Lift your game guys.

bazza333

I ordered from CRC on Friday and had confirmation of dispatch at 07.04 on Monday - 2 hours later the package arrived so I'd say their updates are running late.

raldat

Yeah, cant say I am upset with them yet, it is only a comparative thing. They have always had reasonable delivery times in the past and I expect it to be ok this time. It is just others are better.

raldat

Oops, must give credit where due, order status just changed to despatched.

chez_m356

raldat wrote:

Yeah, cant say I am upset with them yet, it is only a comparative thing. They have always had reasonable delivery times in the past and I expect it to be ok this time. It is just others are better.

you do realise that there's quite a large body of water between yourself and CRC, so there's a little bit more to the postal side of it than just popping the items in the back of a van and driving it to you

paul.skibum

CRC got stuff out to me in Canada in 7 days. Not bad for that distance (and the slow as FARK Canadian Post service).

raldat

chez_m356 wrote:

raldat wrote:

Yeah, cant say I am upset with them yet, it is only a comparative thing. They have always had reasonable delivery times in the past and I expect it to be ok this time. It is just others are better.

you do realise that there's quite a large body of water between yourself and CRC, so there's a little bit more to the postal side of it than just popping the items in the back of a van and driving it to you

Holy crap, really? I wondered what that was:)

But seriously, the Danish one is located at the other end of the country and there is a lot of water between Germany and the part of Denmark I live in as well.

My early comments related to time to despatch more than delivery time. The German and Danish stores despatched on the day of order, CRC a day later.

Like I said before, CRC performance was not bad, just others did better. I posted this not to lambast CRC, I like them and will buy from them again. It was just a unique chance to compare stores since I ordered from three stores within minutes of each other.

felix.london

paul.skibum wrote:

CRC got stuff out to me in Canada in 7 days. Not bad for that distance (and the slow as FARK Canadian Post service).

That's fast! CRC are normally bang on 6 days to France - from when I order to when I receive the package

raldat

So CRC let me down. Other two managed to deliver quickly. CRC even put the wheel in a separate package and delivered it yesterday. Critical parts for the project not arrived so no work this weekend.

CRC will have to be very very cheap to get my order next time. I could have ordered elsewhere with free shipping (and fast delivery) much cheaper than I could have at CRC plus their express shipping fees.

Like I said before, assuming they delivery Monday they are still withing their terms of service, but others are much faster.

Dant flame me for 'whinging', just letting people know my experience so they can make their decisions. I really would have thought than an order on Monday (early) would have been received by Friday. It would have been if CRC could despatch in day of order like the others did.

cooldad

Yay. As I said before.
I blame Wiggle.

chez_m356

raldat wrote:

chez_m356 wrote:

raldat wrote:

Yeah, cant say I am upset with them yet, it is only a comparative thing. They have always had reasonable delivery times in the past and I expect it to be ok this time. It is just others are better.

you do realise that there's quite a large body of water between yourself and CRC, so there's a little bit more to the postal side of it than just popping the items in the back of a van and driving it to you

Holy crap, really? I wondered what that was:)

But seriously, the Danish one is located at the other end of the country and there is a lot of water between Germany and the part of Denmark I live in as well.

but it can still travel overland to you from germany, and regards CRC, aren't they supposedly the biggest online bike store in the world, so i imagine that there is a good chance that they are also the busiest, they probably get more orders in a day than the other stores you used get in a week, did you really expect them to drop all there other orders to concentrate solely on yours ?

waby1234

I think if you wanted your critical parts then you should have ordered them earlier!

cooldad

raldat wrote:

I could have ordered elsewhere with free shipping (and fast delivery) much cheaper than I could have at CRC plus their express shipping fees.

Could this be Fully Sprung's Nordic cousin?

MDobs

raldat wrote:

I could have ordered elsewhere with free shipping (and fast delivery) much cheaper than I could have at CRC plus their express shipping fees.

this begs the question... then why didn't you?

The Rookie

So one order is statistically relevant? Never had an issue with CRC.

raldat

Just giving my experience people. I thought that the biggest and best store is slower than competitors (at least on this occasion) might be of interest.

I don't normally make purchases from 3 stores at the exact same (well withing 15 min of each other) time, so I thought it worth sharing.

In future I will shut up and lurk for the info I need rather than contributing.

waby1234

I don't think anybody would suggest you shut up, free speech and all that.

However this topic, along with other individual moans about a particular supplier are something I just don't see the point of. For every bad experience there is generally someone with a positive experience.