outer gear cable casing cup/stop

I have a 3month old bike and been down to the dealer with my problem,
they are phoning the main distributor so the problem is in hand,
The problem is , one of the cups (dunno the right term) that stops/holds the outer casing for the gears (under the frame) has snapped off,
Has anyone heard of this happening before? my dealer said he's never know it to happen before , he's been in the business for years,
Do you reckon it'll be a new frame?
they are phoning the main distributor so the problem is in hand,
The problem is , one of the cups (dunno the right term) that stops/holds the outer casing for the gears (under the frame) has snapped off,
Has anyone heard of this happening before? my dealer said he's never know it to happen before , he's been in the business for years,
Do you reckon it'll be a new frame?
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Anyway,my dealer contacted the supplier, it's probably on it's way back to MK for them assess