TIME Blocked me on Facebook 'cause i complained

jjbrit1031
jjbrit1031 Posts: 21
edited September 2012 in Road general
Just wanted to share with you all that Time as blocked me on Facebook as I complained i was not getting any support on a warranty issue.

Just think that is such a poor show from a brand.

Please if you see this, make a comment on www.facebook.com/velotime


http://youtu.be/SALCBpG9y9Q

Comments

  • ShutUpLegs
    ShutUpLegs Posts: 3,522
    What did PBK actually say when you phoned them :?:
  • R0B75
    R0B75 Posts: 376
    Your warranty is with the retailer, in this case PBK. They should act on your behalf even if they no longer sell their products. They should still act on your behalf as your contract is with them, not Time. Most of this is covered under the UK Sale of Goods Act. Get more acquainted with it, it is there to protect you.
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  • Monty Dog
    Monty Dog Posts: 20,614
    Got the feeling the OP doesn't listen to advice by ignoring suggestions that he talks first to PBK....this is the second thread on the same subject and beginning to sound like a stuck record.
    Make mine an Italian, with Campagnolo on the side..
  • jjbrit1031
    jjbrit1031 Posts: 21
    PBK are being great but it is TIME that are the sticking point. The issue is a manufacturing fault and not an issue with PBK. They are doing what they can be are at the mercy of Time in France.
  • NWLondoner
    NWLondoner Posts: 2,047
    jjbrit1031 wrote:
    PBK are being great but it is TIME that are the sticking point. The issue is a manufacturing fault and not an issue with PBK. They are doing what they can be are at the mercy of Time in France.


    It doesn't matter, you contract is with PBK NOT TIME!! If time are giving them the run around it is for PBK to sort out and come up with an acceptable outcome.
  • tiredofwhiners
    tiredofwhiners Posts: 598
    Spot on - PBK should buy a new frame for you and then seek redress through the courts from their supplier.

    Thats what a professional company would do.
  • godders1
    godders1 Posts: 750
    jjbrit1031 wrote:
    PBK are being great but it is TIME that are the sticking point. The issue is a manufacturing fault and not an issue with PBK. They are doing what they can be are at the mercy of Time in France.
    Not your problem, the retailer has a responsibility to you and this isn't dependent on whether or not a 3rd party plays ball. It doesn't matter how nice they're being it sounds like you are being fobbed off.

    http://whatconsumer.co.uk/shops-responsibility/

    Hope you get it sorted.

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