Specialized Uk - is anyone home?

Secteur
Secteur Posts: 1,971
edited August 2012 in The cake stop
I have emailed their customer service twice over the last 8 days via the email address on the official website, and had no reply.

Has the email add changed? Or do they usually take longer than this to reply to enquiries?

Cheers.

Comments

  • wishitwasallflat
    wishitwasallflat Posts: 2,927
    Try your local Concept Store instead maybe -

    http://www.specialized.com/gb/gb/dealer-locator

    I have always found mine (Harrogate) absolutely superb.
  • tmg
    tmg Posts: 651
    That's strange, I had to email them a couple of weeks ago and they responded within 5 minutes.
    customerservice@specializeduk.com
  • Secteur
    Secteur Posts: 1,971
    tmg wrote:
    That's strange, I had to email them a couple of weeks ago and they responded within 5 minutes.
    customerservice@specializeduk.com

    Yes, that's the one I used both times...

    Will try again...
  • tmg
    tmg Posts: 651
    Can always call them if they don't respond.

    If its related to warranties or getting product they will just advise you to go through a dealer.
  • Bobbinogs
    Bobbinogs Posts: 4,841
    tmg wrote:
    If its related to warranties or getting product they will just advise you to go through a dealer.

    Yepp, that! I waited 2 weeks for a response for a headset part number and they just came back with "talk to your dealer", which I already had done by the time I got the email (and got some very helpful/prompt feedback from the Bristol concept store).
  • Secteur
    Secteur Posts: 1,971
    Well my email is about sourcing a new mech hanger (so I expect the dealer reply as above), but also a warranty issue with my S-works lid
  • rick_chasey
    rick_chasey Posts: 75,660
    Call them.
    _
  • tmg
    tmg Posts: 651
    If you need a part number call them, have done this myself in the past as it makes ordering stuff through their dealers a lot easier and ensures you get the right part, they are super helpful.

    In terms of your lid, go back to dealer you bought it from with proof of purchase (spesh warrenty only applies to original purchaser) and they should sort it out for you by either replacing it themselves or speaking with Spesh for them to send a replacement.

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