Decathlon annoying me
danlightbulb
Posts: 701
5 weeks ago now I got my quote from Decathlon for the 2012 RR8.1 for the cycle scheme. At the time I got the quote the guy in shop looked on the computer and said that whilst the new 8.1 wasn't out yet it was stocked in the warehouse and they'd have no trouble ordering it when my certificate came through.
2 weeks later my certificate came through, and on visiting the shop to place my order, it turned out that the new 8.1 couldn't be ordered. Guy in the shop said he would make some enquiries and get one in for me.
That was 3 weeks ago and I've phoned the shop twice a week since and they still don't know when they are coming. I have twittered the Decathlon twitter people and their response was that the new bikes were 'on the way to stores now', well that was nearly 2 weeks ago and nothing.
Very very frustrating. I can't even get this years model (not that I want it anyway), as they have sold out now.
So if you happen to work in Decathlon head office and are reading this then sort it out please.
2 weeks later my certificate came through, and on visiting the shop to place my order, it turned out that the new 8.1 couldn't be ordered. Guy in the shop said he would make some enquiries and get one in for me.
That was 3 weeks ago and I've phoned the shop twice a week since and they still don't know when they are coming. I have twittered the Decathlon twitter people and their response was that the new bikes were 'on the way to stores now', well that was nearly 2 weeks ago and nothing.
Very very frustrating. I can't even get this years model (not that I want it anyway), as they have sold out now.
So if you happen to work in Decathlon head office and are reading this then sort it out please.
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Shouldn't it be in French in that case?
Probably still a bit miffed about Waterloo.I don't do smileys.
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I think the French are trying to limit our access to cycling equipment to try and stop us completely turning them over again at the 2016 Olympics.
Get mad and shout at them, maybe wave a gun. They will soon surrender the bike.0 -
This was going to happen to me, I made a deal with my local decathlon to let me buy a 9.1 on my card and got it in writing that they'll refund me and charge again when my voucher comes through.
Cyclescheme is crap for this, they make you choose what you want but my voucher wont be coming until the end of September, how they expect you to set an amount two months before you buy something is beyond me.Saracen Tenet 3 - 2015 - Dead - Replaced with a Hack Frame
Voodoo Bizango - 2014 - Dead - Hit by a car
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danlightbulb wrote:I can't even get this years model (not that I want it anyway), as they have sold out now.
So if you happen to work in Decathlon head office and are reading this then sort it out please.
If only all our customer enquiries were this easy.
Seeing as you do not want it anyway, I will tell the warehouse not to send your bicycle.0 -
mrmonkfinger wrote:danlightbulb wrote:I can't even get this years model (not that I want it anyway), as they have sold out now.
So if you happen to work in Decathlon head office and are reading this then sort it out please.
If only all our customer enquiries were this easy.
Seeing as you do not want it anyway, I will tell the warehouse not to send your bicycle.
I don't get it.0 -
Obviously not. try ordering from different retailerdanlightbulb wrote:
I don't get it.
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If they're 'on the way to stores' then a couple of weeks isn't too bad - by their terminology, they could have simply meant, they are on the water from the Far East....not necessarily on the road in the UK. Which from dock to dock, usually takes about 3-4 weeks if there's no delays with weather, customs etc.0
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Dock to Dock is 5-6 weeks depending where in the far east it comes from.......Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0
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FunBus wrote:If they're 'on the way to stores' then a couple of weeks isn't too bad - by their terminology, they could have simply meant, they are on the water from the Far East....not necessarily on the road in the UK. Which from dock to dock, usually takes about 3-4 weeks if there's no delays with weather, customs etc.
Not really. They told me they were coming out mid July, that they were in the warehouse and could be ordered. Its now mid August.
Anyone know what happens if your cycle scheme voucher expires before you have chance to use it?0 -
danlightbulb wrote:FunBus wrote:If they're 'on the way to stores' then a couple of weeks isn't too bad - by their terminology, they could have simply meant, they are on the water from the Far East....not necessarily on the road in the UK. Which from dock to dock, usually takes about 3-4 weeks if there's no delays with weather, customs etc.
Not really. They told me they were coming out mid July, that they were in the warehouse and could be ordered. Its now mid August.
Anyone know what happens if your cycle scheme voucher expires before you have chance to use it?
What's your expiry date?2011 Carrera Fury
Earn cashback at CRC, Wiggle, Evans, Rutland, Hargroves, Halfords, and more at Quidco0 -
The Beginner wrote:Dock to Dock is 5-6 weeks depending where in the far east it comes from.......
add a bit more if it goes via Mogadishu0
