Scott Bikes Appalling Customer Services

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Comments

  • desweller
    desweller Posts: 5,175
    rdt wrote:
    Monty Dog wrote:
    Wiggle? (there, I said it, what happens now?)

    If you pointlessly contact the manufacturer of something allegedly faulty because you live too far away from the not-so-LBS you bought it from, the Consumer Protection (Distance Selling) Regulations 2000 state that Speedking must personally collect it from you and take it to Wiggle who'll in turn exchange it for your choice of either one bag of Haribo or one Imperial ton of bananas to be delivered to you by Bhima via the Cat & Fiddle.

    Minus his courier's fee of course, which comes to....roughly 1 tonne of bananas.
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    On Strava.{/url}
  • slowondefy2
    slowondefy2 Posts: 348
    Clearly the dealer is the point of contact with warranty issues.

    But... OP did you give the dealer a chance to fix the issue in the first place? What did they say when you initially reported the excessive noise? Did they refuse to look at the bike or report that they could find nothing wrong?

    Have you tried replacing the original ring back on the bike? Perhaps it wasn't installed correctly originally.

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