Ribble returns and discount/promo codes

wishitwasallflat

Hi - I am thinking of getting some shoes from Ribble but am not sure of exact size so I need to be sure I can return them. On their site it says -

We want you to be completely satisfied with your new purchase from us. If for any reason you’re not happy with your goods then simply return them within 7 working days from the date after the goods were received by you unused, unmarked and in their original packaging with a cover note explaining what you would like us to do. You will not be reimbursed with any return postage or carriage costs.

Which is good but elsewhere it says -

Offers - Terms and Conditions

5. Promotional Vouchers. Only one voucher can be used against one product i.e. a number of vouchers cannot be added together and used against a single product.

6. Items which have been purchased in part or full with a promotional voucher will not be accepted for refund or exchange.

7. Promotional Vouchers can only be used against the specified product or service.

At the moment there is an extra 10% off if you spend over £50 with code XTR10 - Does anyone know if that code would be classed as a Promotional Voucher (and so anything bought with it could not be returned) or is it just a Discount Code (and so stuff bought with it can be returned)?

Web links are here --
http://www.ribblecycles.co.uk/publish.a ... rns&page=1
http://www.ribblecycles.co.uk/publish.a ... rms&page=1

navrig

Any online purchase is subject to the distance selling regs regardless of what their website says. You will be able to try them on and return if they don't fit however you pay the return postage (unless faulty).

I'd strongly recommend buying your first pair of shoes from your LBS to ensure you get the right size. Once you know what size in a particular make is right then buy online.

foggymike

Yes, you can return things bought using a code - done it quite a few times. Nothing to worry about at all.

wishitwasallflat

Thanks folks much appreciated.

unixnerd

I'd strongly recommend buying your first pair of shoes from your LBS to ensure you get the right size.

Totally agree, I'd never buys shoes or clothing online.

wishitwasallflat

unixnerd wrote:

I'd strongly recommend buying your first pair of shoes from your LBS to ensure you get the right size.

Totally agree, I'd never buys shoes or clothing online.

I agree too but just can't resist the chance to maybe get Giro Factors as they are normally way out of my price range so decided to take a chance on fit and risk the order.