Internet speed help?

kentphil

I phoned Virgin Media about my internet speed today and they remotely accessed my laptop. In safe mode i get the full 20m, but in normal mode its about 8 or 9. They said some program is limiting my speed in normal mode. Does anyone know what sort of program this might be thats limiting my speed?

thanks if anyone can help me!

Its a wireless connection, but they tested it by ethernet cable too.

Cleat Eastwood

can you not have a look at what processes are running. When I was on vista for some reason there were 2 firefox.exes running - it really slowed it up.

chris_bass

sounds like spyware/malware to me!

have you run a virus scanner recently? try ccleaner (google it - should be free) that's pretty good.

RDW

For potential malware, I'd suggest a scan with Malwarebytes from http://www.malwarebytes.org/

However, it might be your existing security software that's slowing things down - what firewall, antivirus etc. do you run?

Cleat Eastwood

ah another thought - my sis had an issue just the other week - she has a dell and dell had some update software than ran in the background - what laptop is it?

jonomc4

I am a bit of a geek - I tested my 50mb virgin line with a number of antivirus software - there is a big difference on download.

read up on internet about the correct settings for internet also but this should not be a problem if you are using vista onwards.

But the safe mode diffeence really points to a programme. Try the antivirus off first. The go Start - Run and type in the box "msconfig" without the "" this will enable you to see all the programmes that startup with your computer - 80% are not needed.

GiantMike

I downloaded Rapport software from Nat West/RBS. It had the same effect as pouring treacle into my computer and it went really really ssssslllllloooooooooooowwwwwwwwww.

Removed it and it was much better. Mind you, somebody then stole my identity and bought a yacht, which I'm still paying for.

t.m.h.n.e.t

GiantMike wrote:

I downloaded Rapport software from Nat West/RBS. It had the same effect as pouring treacle into my computer and it went really really ssssslllllloooooooooooowwwwwwwwww.

Removed it and it was much better. Mind you, somebody then stole my identity and bought a yacht, which I'm still paying for.

It's a lovely yacht,bigger than Abramhovich's

keef66

My experience too with Rapport. The treacle bit, not the yacht.

VM just upgraded our speed to an alleged 30 meg. Must give it a test to see what we're actually getting.

So far the only difference has been having to have their new Super Hub, the flashing LED lights on which are so bright that it looks like there's a disco going on under the desk

pinno

I shifted to Orange and its sh1te.

craker

I switched to Orange and its fine (better than plusnet) with a decent router thrown in.

kentphil

Thanks for the replies so far.

I've run ccleaner and a malware program, but my internet speed is still only half what it should be.

Typing in msconfig in the run section lets me see what programs are run on startup, but i'm not sure which ones are needed. I'm not confident in turning off programs incase in makes my laptop unable to run properly.

nevman

You`re lucky-Im getting posts from 2006.Lot to catch up with mind.Wait till they hear about 2008 when we all got ruined.

kentphil

I've found a file showing the startup apps on my laptop. Can anyone see anything suspicious?

Caption Command
desktop desktop.ini
desktop desktop.ini
MsnMsgr "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
MSMSGS "C:\Program Files\Messenger\msmsgs.exe" /background
Google Update "C:\Documents and Settings\David\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
desktop desktop.ini
desktop desktop.ini
Digital Line Detect C:\PROGRA~1\DIGITA~1\DLG.exe
Windows Search C:\PROGRA~1\WI459E~1\WINDOW~1.EXE /startup
SynTPLpr C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
igfxtray C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
igfxpers C:\WINDOWS\system32\igfxpers.exe
TPHOTKEY C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
PWRMGRTR rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
BLOG rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
SoundMAXPnP C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
SoundMAX "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
AVG8_TRAY C:\PROGRA~1\AVG\AVG8\avgtray.exe
Message Center Plus C:\Program Files\LENOVO\Message Center Plus\MCPLaunch.exe /start

TpShocks TpShocks.exe
TVT Scheduler Proxy C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
nmctxth "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Conime %windir%\system32\conime.exe
EKAIO2StatusMonitor C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKAiO2MUI.exe

Cleat Eastwood

try disabling the lenovo message centre, and maybe the java updater - sometimes the java updater will download in the background.