Certini Bike shop superb customer service

appy
appy Posts: 408
edited May 2012 in MTB general
Bought a 2011 Carbon Cube from Certini that cracked after not very many miles. Phoned them up to tell them and the bike was collected the same day. Cube couldnt supply a replacement 2011 frame but they would supply a 2012 frame. This morning i contacted them to say that a 2012 frame wasnt acceptable and i would like a full refund. Just come off the phone after giving them my details and have been given a full refund. I dont think anyone could beat that for superb service.

They say the proof of a company is how good they are when things go wrong and in this case i really cant praise them enough.

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