VeloVentoux - In Praise of Quality Service - Mont Ventoux
Russell Smith
Posts: 229
IN PRAISE OF GOOD CUSTOMER SERVICE
All , I make NO apologies for the long post , and we all moan about bad service, but I thought you might like to know about the other side of the coin, and the quality of service that Velo and Blue http://veloandblue.wordpress.com/ received from Craig and Vicky at VeloVentoux whilst we tackled "Cinglistes" this week. The attention care and local knowledge we received from Craig and Vicky from making the initial enquiries in November to the drop off at Avignon Station on Wednesday evening was second to none.
Having not used (and I use this term loosely) a Holiday Company in any of our previous 3 Velo and Blue rides, I would wholely recommend VeloVentoux, Craig attended to our needs and gave us advice on the accomodation, food and rides available, Bike Mechanic, Transfers from Avignon via Eurostar the lot. We arrived at our Gite last Sunday, the rooms ar huge and spotless, with massive bathrooms, we had one meal arranged but ended eating away from the gite on one occasion (bad move), the food, home cooked by Vicky was out of this world Breakfast and the 3 course evening Meals, which included local produce, Wine on the table and that all important Beer Fridge.
We had two days to attempt or fail Cinglistes for our chosen charity, and Craigs local knowledge as a Road Cyclist (He is also a Very Good Climber) was invaluable, on Day 1 it was dry and we attempted Cinglistes but with Craigs knoweledge of Mont Ventoux he advised us to quit as the rain became horrendous, Sleet, Ice, Rain above Chalet Renard (after 2,000m climbing) and another try again tomorrow Tuesday May 1 which we duly did Craig was constantly with the team on all the climbs , and ensuring we safe mechanically, and we ensuring didn't have any scrapes, he acted as Paprazzi to on Mont Ventoux, we have spectacular pictures which we would not otherwise have. And yes we did achieve Cinglistes leaving at 7:00 am and finishing back at Craigs Gite at 8:00 pm. Mushroom Soup,Tartiflette for dinner, Lemon Tarte, washed down with local Vino, and a bit of Roy Ayers through the Speakers made for a wonderful 4 days In Provence. Delivered back in style at Avignon station which is just over 5 and a half hours by Eurostar.
But the true moral is that VeloVentoux made the trip what it was and we well be back again , to tackle something a bit more severe
Maybe the Beer Fridge, GOOD QUALITY SERVICE SHOULD NOT GO UNREWARDED IF YOU NEED TO ASK ANYTHING PLEASE DO.
DETAILS
http://www.veloventoux.com
http://veloandblue.wordpress.com/
https://www.facebook.com/groups/veloandblue4/
https://www.facebook.com/pages/Velovent ... 7299736099
5elo and Blue
All , I make NO apologies for the long post , and we all moan about bad service, but I thought you might like to know about the other side of the coin, and the quality of service that Velo and Blue http://veloandblue.wordpress.com/ received from Craig and Vicky at VeloVentoux whilst we tackled "Cinglistes" this week. The attention care and local knowledge we received from Craig and Vicky from making the initial enquiries in November to the drop off at Avignon Station on Wednesday evening was second to none.
Having not used (and I use this term loosely) a Holiday Company in any of our previous 3 Velo and Blue rides, I would wholely recommend VeloVentoux, Craig attended to our needs and gave us advice on the accomodation, food and rides available, Bike Mechanic, Transfers from Avignon via Eurostar the lot. We arrived at our Gite last Sunday, the rooms ar huge and spotless, with massive bathrooms, we had one meal arranged but ended eating away from the gite on one occasion (bad move), the food, home cooked by Vicky was out of this world Breakfast and the 3 course evening Meals, which included local produce, Wine on the table and that all important Beer Fridge.
We had two days to attempt or fail Cinglistes for our chosen charity, and Craigs local knowledge as a Road Cyclist (He is also a Very Good Climber) was invaluable, on Day 1 it was dry and we attempted Cinglistes but with Craigs knoweledge of Mont Ventoux he advised us to quit as the rain became horrendous, Sleet, Ice, Rain above Chalet Renard (after 2,000m climbing) and another try again tomorrow Tuesday May 1 which we duly did Craig was constantly with the team on all the climbs , and ensuring we safe mechanically, and we ensuring didn't have any scrapes, he acted as Paprazzi to on Mont Ventoux, we have spectacular pictures which we would not otherwise have. And yes we did achieve Cinglistes leaving at 7:00 am and finishing back at Craigs Gite at 8:00 pm. Mushroom Soup,Tartiflette for dinner, Lemon Tarte, washed down with local Vino, and a bit of Roy Ayers through the Speakers made for a wonderful 4 days In Provence. Delivered back in style at Avignon station which is just over 5 and a half hours by Eurostar.
But the true moral is that VeloVentoux made the trip what it was and we well be back again , to tackle something a bit more severe
Maybe the Beer Fridge, GOOD QUALITY SERVICE SHOULD NOT GO UNREWARDED IF YOU NEED TO ASK ANYTHING PLEASE DO.DETAILS
http://www.veloventoux.com
http://veloandblue.wordpress.com/
https://www.facebook.com/groups/veloandblue4/
https://www.facebook.com/pages/Velovent ... 7299736099
5elo and Blue
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Comments
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+10
Stayed with Craig and Vicky a few years ago and wouldn't hesitate to recommend them.
Congrats on the ride as well
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Of course those of us back a bit earlier also enjoyed some Paul Weller & cold beer...
As a novice I'd like to add a special thanks to Craig for helping the cycling bug to bite me even harder. Sadly he didn't give me his Dolan bike to bring home.0
