genesis core 40 - £120 bill after 3 months

stuartswan

hi

looking some advice on my situation please

i bought my genesis core 40 (2011 model) in december 2011 and took it back to the shop i purchased it from the other day as the handle bars were tight to turn and gears are still not working correctly even after they were adjusted at the 6 week service (where they also had to replace a broken link in the chain)

they phoned me and said the bike requires

chain £25
headset £30
cassette £30
labour £35

i asked about warranty but they said it doesnt cover moving parts (what does it cover then?)

ive only being using the bike for work 5 miles each way 5 days a week and not even had it proper off road yet

is it right these issuses shouldnt be fixed under warranty? and if so is this a resonable price for the work?

should i buy the parts myself and try replace them? or any of these items worth upgrading?

thanks

cooldad

Read Parktools website, learn to DIY, save a fortune.
Impossible to say what it needs, but reasonable possibility it just needs a bit of lube and adjustment.
My chains last up to a year, cassettes a lot longer, and my current headset is 4 years old and on it's second bike. Probably average less mileage as only ride off road, but plenty of mud and crud.

cooldad

Saying that, bikes need regular maintenance. If you haven't lubed the chain etc, it could be worn.

davenice

I would say that if you haven't been off road and have kept the bike clean ish, none of those things should need doing for at last 1000 miles or so.

I can't remember the exact details of the sale of goods act but I think within 6 months the shop would have to show that the faults were not there when you bought the bike and I would not think that was fair wear and tear.

Google the sale of goods act and put a bit of pressure on them.

As cooldad says, doing your own maintenance is great, but I do also think you shouldn't let the bike shop off unless they can give you some pretty good reasons as to why you're needing things replacing so soon.

Dave

nicklouse

Sounds like it has been kept outside. Or left wet after rides. Never been lubed.

stuartswan

bikes kept in my garage, and i have cleaned and lubed the chain a few times,

i used a second hand trek 4300 for the same commute for a year and i would pressure wash and rarely lube the chain and never had these problems

also could anyone offer a better headset to upgrade? dont want to replace for new one just for it to go in 3 months again

cooldad

stuartswan wrote:

bikes kept in my garage, and i have cleaned and lubed the chain a few times,

i used a second hand trek 4300 for the same commute for a year and i would pressure wash and rarely lube the chain and never had these problems

Oops.

mattyg2004

cooldad wrote:

stuartswan wrote:

bikes kept in my garage, and i have cleaned and lubed the chain a few times,

i used a second hand trek 4300 for the same commute for a year and i would pressure wash and rarely lube the chain and never had these problems

Oops.

I think the OP's point with that is that he used to abuse his old trek and that never needed anything


I'd tell the shop that your gonna get a 2nd opinion and either get a 2nd opinion or hope the shop correct under warranty or as cooldad says do it yourself

mattwood

davenice wrote:

I can't remember the exact details of the sale of goods act but I think within 6 months the shop would have to show that the faults were not there when you bought the bike and I would not think that was fair wear and tear.

Google the sale of goods act and put a bit of pressure on them.

This.

cooldad

Nonsense. Parts wear otherwise you'd be able to return pads if they didn't last 6 months. The bike shop is not saying anything is broken, just worn.

.blitz

The curse of the cockrotter

benpinnick

To be fair, I think the headset is definitely an production issue - but the reality is also that some headsets, particularly OEM are just crap. I don't think anyone would be reasonably expected to strip and grease a headset every 3 months. The one on my hack bike (but once was my only ride) has been going for 10 years without being touched. Unfortunately the chain cassette issue sounds like a crappy chain to me. Worn chains (its amazing how quick they can go) wear the casette, and so you can find that they will prematurely go. My just retired commuter managed 3 hard years on all the original equipment without much love, but I did replace the chain every 6 months to keep the cassette and chainrings in good nick.

cooldad

Jetwash a headset a few times and there's a good chance of rust, especially if it's loose balls.
But saying that a headset is just some cups and bearings. The cups should be fine so all it probably needs is a few £'s for new balls, or a little bit more for new cartridge bearings. Or a whole whack of grease.

mrmonkfinger

cooldad wrote:

Jetwash a headset a few times and there's a good chance of rust, especially if it's loose balls.

Jetwashing is just so wrong.


Great for cleaning up the moss on your driveway, but wrong, wrong, wrong for anything mechanical.


Jetwashes at trail centres amuse me. They even charge you £1 to kill your bike for five minutes

Chunkers1980

Jet washers rule. Like good breeding, you should point and shoot wisely.

njee20

50 road miles a week for 3 months should not have trashed the chain, let alone the cassette. I tend to change the chain anually on my road bikes, several thousand miles, cassettes last longer. Sounds like they're talking bollocks on that front.

Headset could well have gone, as has been said, some are just a bit rubbish. Hindsight's a lovely thing, but if you fill it with grease when new it'll last longer, particularly if used in manky conditions.

supersonic

Tell the shop you want the bike back. Take to another shop and explain.

Or post pics here of the chainrings/cassette/chain.

I've seen entire drivetrains die quicker than 1000 miles in the road grit and filth of winter. Numerous times.

stuartswan

thanks for the advice so far

just to be clear i never jet washed this bike, i was just saying i did it to my old bike often and it lasted alot longer than the core 40

the shop is saying the chain has two tight spots, but i think it must of been a faulty chain if it snapped a link within 6 weeks, i was expecting them to replace the chain because of this at the 6 week service but they just replace the link

ive emailed genesis but they have not bothered to reply, i think the next stage is to reject the bike under the sales of good act if there not going to fix the faults

cycletech

The price is good. Ask if the chain & cassette is being up-graded to HG 61

Should get 2000 miles to a chain & cassette if looked after, cleaned. lubricated and using the gears correctly.

The headset if sealed bearing type could just have the bearings replaced. The lower bearing get's all the winter road dirt from the front wheel flicked up in to the bearing. Ask about upgrading and get a mudguard!

Genesis only make the frame & forks the parts are chosen to a price!

cycleclinic

If you don't believe the shop then ask for the bike back. You can buy a chain checker your self and if it has reached 0.75 wear it will need replacing.

It is difficult to judge if the shop is telling the truth or not with examing the bike ourselves. If the chain is worn then the cassette does not always need replacing (as it has only 600 miles or so from the OP post), it depends on how worn the chain is. Chainging the chain and cassette together is the safe way for shop avoiding any comeback.

However I have put new chains on old cassettes for customers and I see them regularly ask ask about the bike not skipping after several hundred miles so it is not always necessary but sometimes it is. It is more a judgement as to what you can get away with.